Never Shopping Here Again
I want to share my experience ordering from Lucy in the Sky because it ended up being one of the worst online shopping experiences I’ve had. I placed a fairly large order totaling **$388.75 USD**. I’m located in Canada and frequently order from U.S. stores, so I’m familiar with paying some duties at delivery. Normally those charges are around **$10–$20**, which is reasonable. However, when my order arrived I was charged **hundreds of dollars in additional tariffs/duties** that were never clearly disclosed during checkout. This dramatically increased the total cost of the order. Had there been a clear warning or estimate of duties of this size before payment, I would not have placed the order. Charges that large materially change the real price of the purchase. I contacted customer support immediately and explained the situation politely. I wasn’t even asking for a full refund — I asked if they could **partially reimburse the duties** or offer some kind of solution. Unfortunately, the response I received was essentially that duties are the customer’s responsibility and that I could return the items if I wanted. The problem is that **most of the items in my order were marked final sale**, meaning returning them wasn’t even a realistic option. So I was left absorbing hundreds of dollars in unexpected costs with no real solution. What was most disappointing was the lack of effort to resolve the issue. • No partial refund • No goodwill credit • No future discount • No attempt to meet in the middle After a few emails, they simply **stopped responding altogether**. After this experience, I looked more closely at reviews online and noticed that many other customers have reported issues with **shipping, unexpected fees, customer service, and quality concerns**. Unfortunately, my experience seems consistent with those complaints. As someone who shops online frequently and has ordered internationally many times, I understand that duties can happen. But **clear disclosure and reasonable customer service matter**, especially when charges reach hundreds of dollars. I’m sharing this so other international customers — especially Canadians — are aware before placing large orders.