The fees were not discussed with me
The fees were not discussed with me, and when I informed Kirstan that I would not be applying until we discussed them, she emailed me and said she would call me as soon as she was out of a meeting. She didn't. She allowed an account to be set up and the terminal to be shipped to us anyway. For this action, we will not be using your services, and we'll be canceling our account with Wave, as well. We don't appreciate the "pressure" tactics, and lack of communication. In fact, there were 2 separate reps that contacted us and the 2nd one, Brisa, had no idea how or why that happened. She told me that Kirstan would be contacting me shortly. Didn't happen. She just set up the account without communicating with me further, when I asked her to call me. Not very professional.