14 day service outage
I’ve been a customer since 2010 of the various iterations of Hostek to simply host my personal emails. I don’t run a website or business via their servers. I’ve had personal messages in the past thanking me for my valued loyalty. It’s been a positive experience. Things have changed over the past few years culminating in a prolonged downtime of services over the past 2 weeks with no real update as to when things will return to normal. 14 days total outage so far, I have had an apology now, but no timescale on repair. Customers understand things go wrong occasionally but no one likes to feel ignored, unappreciated nor insignificant. Hostek currently leave me bewildered and exasperated.