STOLEN, but quickly Resolved.
Purchased a case from the Pitaka website. When it arrived, there was no case. My package was empty. Luckily I had an unboxing video as proof. I emailed the Pitaka support team. Alvin from the PITAKA support team was incredibly helpful and understanding. They agreed that my package was indeed incomplete upon arrival. They were quick to ship me another case. Thank Pitaka support for all of your help.