PowerPay was fine up until November…
PowerPay was fine up until November 2025. After that, the company simply stopped sending me statements. I understand many companies are moving away from mailed billing to cut costs, but I never received any notice—no letter, no email, nothing—informing me of a change. I tried calling and was placed on a wait list, but no one ever called back. When I tried again days later, the automated system still said I was in the queue. I also sent emails and never received a response. Fortunately, I was able to log in online and continue making my payments, but even then, my questions went unanswered. Because of this complete lack of communication and customer service, I have to give PowerPay a rating of 1 star. If zero were an option, that would be more accurate. — John Bausano