1 Bright Moment in an ongoing terrible Customer Service
I would have never given Verizon Connect 1 Star until recently. We've had numerous dealings with Connect and they were all terrible. The #1 problem is being able to understand and communicate with the Connect people that answer the phones trying to help you. #2 is account reps that won't return phone calls or emails when you have issues needing to be addressed. Now the will however flood you with emails or calls if they are trying to sell or renew a contract that helps themselves. Then Carlos Mendez reached out to me about an on going issue we were having because our sales rep could not be reached or wouldn't return any of our calls. I explained the problem, he understood, and he made sure we were taken care of AND, I could understand him, he answered phone calls or if he was busy returned the phone call the same day. Right now things are good, but Connect needs to realize that their US customers have a hard time and bad experiences when they are reaching out for help but can't communicate or understand the Connect person that answers, or get no help at all because it gets pushed to another dept. and I'm sure your abroad customers have the same issue if reversed.