Loving my laser cutter and customer service help!
I’ve been loving my laser cutter so far! It was ready to use out of the box, so I’ve been playing around and trying to learn its abilities. After two months of use, it suddenly had a loud buzzing / vibration that affected the air intake, but I am so pleased with the customer service that helped me fix the problem. Monport was quick respond, gave me how to videos and detailed solutions to try, and has been kind and helpful along the way. I was able to fix the problem (actually just a minor issue with a loose bolt) myself and I’m glad it didn’t take much time or any new parts. I’m so happy with this investment!