12-Year Loyal Customer Betrayed: Coerced into a failing "Managed" VPS, trapped until 2027 with NO support and constant 8-hour outages.
I have been a loyal Vodien customer since 2013. I stayed through the acquisitions (Vodien and its parent company got sold a couple of times, giving them the benefit of the doubt, but I have never felt more betrayed and exploited by a service provider in my life. Everything shifted when they prioritized sales over stability. I was coerced and pressured by their sales team into 'upgrading' to a Managed VPS back then. It was the single worst business decision I’ve ever made. For the last 6 months, my server has crashed or gone offline for 4 to 8 hours at a time—at least 8 separate times. Here is the reality of 'Managed' service at Vodien: Zero Accountability: They shortened their call-in hours specifically to dodge the flood of complaints about their failing servers. The 'Loyalty' Tax: I am currently trapped. I paid upfront until April 2027 because I had faith in them, and now I am stuck watching my business suffer while they sit on my money. Non-Existent Support: In today’s world, their service level is a joke. You aren't a client to them; you are a hostage. The level of frustration and anger I feel cannot be put into words. I am counting down the days until I can escape this contract. If you value your uptime, your sanity, or your money, do not make the mistake I did. Stay far away from Vodien.