No delivery, no refund for almost 2 months
Very disappointing experience with this store. I placed an order for a 3D printer (order DE221539) and paid 529 €. The shipment was never delivered to me and according to DHL tracking it was returned to the sender. Despite this, I have still not received a refund. It has now been almost two months since this issue started. During this entire time the customer support has only sent repeated template replies saying they are waiting for confirmation from their warehouse. After such a long period this explanation is simply unacceptable. The product was never delivered to me, yet my payment of 529 € is still being held. According to EU consumer protection law and German law, the seller remains responsible for the shipment until the goods are actually delivered to the customer. In this case the delivery never happened. What is most frustrating is the lack of a real solution. Instead of resolving the situation, support keeps repeating the same message again and again. I would still prefer to resolve this situation peacefully and directly with the company, but after nearly two months without a solution this experience has been extremely disappointing. I sincerely hope Creality will finally take responsibility and process the refund.