Mid 7 Figure Seller Highly Recommend!
Where do I begin? Riverbend Consulting literally was a godsend. I was hit with a new violation I’ve never seen before called “The Unsuitable Inventory Investigations Policy” The initial notification from Amazon stated they would deactivate the troubled ASIN along with ASIN(S) in relations to the brand, withhold my funds, hold my inventory until we resolve the issue, required me to verify my identity and be subjected to a Section 3 suspension if they decide to. It was a horrible experience. I made the mistake of trying to resolve it on my own. My appeals were not getting accepted. Lost, confused, and scared, I thought this would be the end of my Amazon career. In my deepest and darkest moments, I decided it was time to get help from an expert. I was not in the right state of mind when researching but I willed myself through it. I reached out to 3 companies. Company A was considered the top tier. They were top of Google search and most talked about on reddit. Company B was an actual lawyer running as an Amazon lawyer for Amazon sellers. Then there’s Riverbend Consulting. I discovered them through reddit. • Company A even though they were the most recommended, took too long to respond to me, made me fill out a lengthy questionnaire before being able to schedule a call with their screener. They were by far the most expensive as well. • Company B sent me an e-mail pretty much next day. Had me fill out a lengthy questionnaire and gather documents to submit to them before I could schedule a phone call. I decided not to go with Company B. • Riverbend sent me an e-mail the next day. What was different about their e-mail was they had a schedule a call today button. I decided to take a chance and scheduled a call for that same day. It was the therapy and relief I needed. I discussed my case with Jonathan and he was able to cover all my concerns and fears. What really sold me was they were well aware of the violation and the brand Amazon was targeting. They dealt with similar cases to mine and resolved them which put my mind at ease. I was finally getting my uncertainty regarding this case resolved with real facts. The best and shocking part was their pricing was very reasonable! I hired them as my consultant on the spot. I was connected with James as the advisor who would work with me to resolve the violation. James is an expert and former Amazonion. He provided to me valuable insight to how the Amazon performance team works and provided step by step appeals to work our way up the Amazon appeal ladder. It took quite a few appeals and requiring Amazon escalation team to get involved but I can happily say the violation is RESOLVED. Amazon did return my inventory. I highly recommend Riverbend Consulting if you run into Amazon violation issues. They are easy to reach which to me is the most important criteria when selecting a partner to work with. Our calls would easily reach 1 hour at times as I had so many questions on what Amazon would do in regards to the selling ability of our account. Riverbend with their extensive and insightful knowledge, answered my questions with precision. I will be looking to have these guys as part of my team moving forward as having inside knowledge on how Amazon works is invaluable. I can sell again on Amazon without fear and without uncertainty. I know we all dread the vague letters that Amazon sends. Riverbend Consulting will remove that vague cover and explain to you exactly what Amazon is looking for. Thank you again Riverbend! I owe you all so much!