I had a very frustrating experience…
I had a very frustrating experience with Truehost regarding an SSL purchase. After making payment, the SSL certificate was never issued, despite multiple follow-ups. Instead of resolving the issue, I kept receiving incorrect cPanel login details that did not work. Attempts to get proper support or clarification have been unsuccessful, and my request for a refund has not been addressed. The lack of clear communication and resolution has been disappointing. I strongly recommend that potential customers confirm service delivery timelines and support responsiveness before making payments. If this issue is not resolved promptly, I will consider escalating the matter to relevant regulatory bodies such as Nigerian Internet Registration Association (NiRA) and National Information Technology Development Agency (NITDA).