Abysmal shipping + customer service
Ordered in December, delivered in March. I sent multiple emails, their customer service stalled multiple times saying it would ship or was shipped when it wasn’t. TLDR; I was lied to 2-3 times. Threatened a chargeback, almost thought I was scammed. I needed this gear for multiple shoots and I incurred rental fees because SmallRig could not hold themselves accountable. The gear finally arrived and is fine, but my confidence in this company is shattered. Be warned, set you customer service and delivery time expectations LOW. 3/15/26 Edit: Marvin at Smallrig offered the equivalent of a 10% off coupon on their website (which I have zero confidence in and they admitted in email that it has inventory mgmt problems). This just kind of rubs salt in already open wounds. I will update if this is truly resolved, but buyer beware.