DISHONEST & A SHAM
This was, without question, the most incompetent and unprofessional lending team I have ever dealt with. When I locked in my rate—at the lowest point it had been in nearly three years—I was assured the process would be seamless. While I understand that my loan structure involved higher 1099 income and required additional diligence, the experience that followed was nothing short of astonishing. Instead of a competent underwriting process, the LoanDepot team appeared intent on implementing hurdle after hurdle, repeatedly requesting documentation that had already been provided and introducing new requirements late in the process. The pattern made it increasingly clear that the team had little interest in honoring the loan terms they originally locked and instead seemed content to delay the process to the point where closing became practically impossible. What is most concerning is that Ashley Park holds a managerial role. Her lack of familiarity with the process, inability to provide clear guidance, and overall disregard for the customer experience were evident throughout the entire interaction. Leadership should bring clarity and confidence to a transaction of this magnitude; instead, it added confusion, inefficiency, and unnecessary frustration. Disappointment is an understatement. Because I chose to proceed with LoanDepot, I missed a prime window to refinance at a historically favorable rate—an opportunity that, with any competent lender, would have been relatively straightforward to execute. It is also worth noting that this was a refinance, meaning we have already successfully completed the financing process before—without anything close to the level of dysfunction experienced here. All in all - do not use this company. Any other lender would be much easier to work with and more honest about the process.