Item unexpectedly out of stock - needed help to cancel
I selected a dress, placed the order, and my payment went through but it turned out that the item wasn’t in stock and wouldn’t be shipped until three weeks later. I didn’t revive a confirmation email so I reached out to the help email contact and they informed me of the issue. I needed this dress for my birthday on March 20th. The order information also said it has an estimated ship time for March 2nd, which is odd considering it wasn’t in stock. I put 3 stars because the customer service was very thorough and helpful and treated the situation with importance, which I appreciate! I understand how it would be difficult to keep up with all the updates and notifications settings on the website. They gave me options that I could choose from to go forward with. I had to ask them to cancel the order for me, for a refund, because there was no way on my end to cancel the order. The order was canceled upon request and I revived my refund. Thank you!