Formal Notice - Billing Dispute and Refund Request
My company was charged BRL 5,043 on January 14, 2026 for an automatic annual renewal of a Lusha subscription. After noticing the charge, I immediately tried to contact Lusha through their official support email and website chat to request cancellation and a refund. Unfortunately, I received no response at all. For a company that charges thousands of reais for a SaaS subscription, the lack of customer support is extremely disappointing and unprofessional. At this point, I have no other option but to escalate the situation. If the company does not respond soon, I will proceed with a formal chargeback through my credit card provider and report this issue on consumer protection platforms. I would still prefer to resolve this matter directly with Lusha, but that requires the company to respond to its customers. I hope the Lusha team will review this case and provide a fair solution.