The irony…
I never leave reviews however I feel like based on several other people seemingly experiencing something similar to me I must throw in my two cents. I placed an order for the rock stepper on January 17th. At time of purchase it stated a 3-5 week shipping period. I prefer to support businesses directly so even though I could have ordered a similar product via amazon it which would have arrived around a similar time frame, or perhaps slightly earlier, i decided to order directly through the website. The 5 weeks mark comes and I still hadn’t heard anything about my order. After emailing wanting an update i received a seemingly canned response about production delays or final stages of production blah blah and a complimentary mystery gift. But could offer no real update to my order status. Meanwhile their website said shipping expected in 1-2 weeks. Another 2 weeks go by and still not update or tracking information. At this point I feel it is unacceptable to state a specific time frame which is not honored without any kind of update. I feel this is just a poor business structure and the customer service people I did email a couple times with do seem to be doing their best with a shitty hand. The most recent email I did ask for specifics, as they MUST have some idea of time frame if things are in “final production stages” and not providing one is unacceptable. I also stated that I specifically chose to order via the website instead of amazon (similar/the same product) but regretting it as I could have ordered that day for cheaper and gotten the product by the end of the week. I was offered for them to waive the shipping fee, which I feel is the minimum they could offer (but was appreciated). And when was told it could be another 1-2 weeks before shipping. For those keeping track we are at 7 weeks and I’m being told it could be 9 weeks before it’s shipped. Basically double the time stated on the website. After all that I did finally receive tracking information (at about 7.5 weeks)… and the funniest bit of all of this… ITS VIA AMAZON! Anyone wanting to order… forgo the website and just order via amazon. You’ll likely get your product faster and it seems like that’s where it’s ultimately being shipped through anyways.