Extremely rude drivers
The ride I ordered came to pick myself, my elderly mom and my toddler son up. He saw us coming with the pram and refused to help us. Just sat in the car and I had to ask him to come out and help me lift the heavy pram into his boot while my mom manages my son in the car. He came out grumbling and when we closed the boot he told me that when we reach I'll have to do it myself. Unbelievable. And this is just one of the multiple horrifying experiences I've had on grab.