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Jennifer Bruno

美国

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UrthBox

Beware--Worst experience

Beware-Worst experience. I ordered a 6 month subscription as a gift to my parents. The first box was half full of expired items and the other half didn't taste good. I was embarrassed. I contacted the company and asked them to immediately cancel the rest of the subscription. They took a VERY long time to reply and told me there was nothing they could do except transfer it to another person! I explained that I don't know anyone that would want expired and not good food. I asked them to confirm that they wouldn't send my parents anything else and asked for a manager to email me. Two days later I received notice that they shipped another box out!! The management team emailed me back two weeks later stating that they don't offer refunds and that to make me feel better they would, " as a courtesy" upgrade one time to the larger size box!!!!! So now my parents keep getting more and more JUNK. They have received 3 boxes so far-ALLLLLLL with expired and gross items. This is truly bad business.

2026-03-12