Taking Advantage of Customers
I have the bubbler ultra and my coil snapped when sliding it into the middle section. I’ve been using it for over a month and know how to assemble it carefully. Customer service asked for pictures. They claimed I dropped it and offered a discount. Idk who their “glass forensics” guy is, but he is awful. I love the bubbler but when the manufacturer makes a poor joint why do I need to pay again? Once you make your purchase, they’ll just try to take more money instead of standing behind their product. Almost bought a recycler bong too. Dodged a bullet there. Don’t buy if you expect support for any product issue. They’ll just say to buy a new one. Fatassglass.com mystery boxes will provide better, unique, glycerine items you can request in the notes.