Terrible Customer Service and Unresolved Refund
Extremely disappointing experience with MOZA. Their customer service is painfully slow, and almost every time I need help, I have to send 2 or 3 follow-up emails just to get a response. That alone is frustrating enough, but the refund issue made everything much worse. I returned 3 products, but they only refunded me for 2 of them. For the third item, they keep saying they do not have it, and because of that, they are refusing to return my money. From my side, I completed the return, yet I am still being forced to chase them for a refund that should have already been processed. This kind of after-sales support is unacceptable. When a company takes your money quickly but becomes unresponsive and unhelpful when it is time to solve a problem, it creates serious trust issues. Customers should not have to beg for replies, send multiple emails, and fight to get back money for returned items. Overall, this has been one of the most frustrating customer service experiences I have had. Very poor communication, very poor refund handling, and absolutely no sense of urgency when it comes to resolving customer problems. I do not recommend MOZA at all.