I thought great customer service was why we pay a premium price for Apple products?
Every few years, when an iPad wears out, I turn it in and receive a credit on a reburbished unit. The process has always been seamless and swift. But no more! I initiated the return on 6/24. The "return kit" was a flimsy cardboard envelope, a big change from previous returns when a sturdy box was provided. We shipped the iPad the same day, but it took until 7/3 for Apple to acknowledge receipt, then another 4 days for them to issue a credit, which was $30 instead of the $135 they initially offered me because supposedly the housing was dented (it wasn't when I shipped it). I ordered a new iPad anyway, and opted for free delivery on July 10. But when I received the order confirmation, the expected delivery date was changed to July 15-17. I called Customer Service and tried to edit the order to switch to expedited delivery, but was told it would take four days to process the change, and the agent couldn't tell me how long after that I could expect delivery. So now it's been two weeks without an iPad, and it looks like at least another week for something that previously transpired in 48 hours. I thought great customer service was why we pay a premium price for Apple products?