Misleading Sales Practices
I was handed off numerous times as they changed agents regularly.....3 agents over a 2 week period. Eventually I purchased a cruise. Part of the package I purchased included a $250 visa, to be issued after my cruise. There was no verbal reference to expiry dates. When the visa arrived with a letter, there was NO WRITTEN REFERENCE to an expiry date. Shortly thereafter, I became ill and had 8 months to eventually recover. Upon recovery, I had many normal living items to address. When I eventually tried to access the credit card, I was advised that the card had then expired. I went back to Cruises.com to have the card re-issued...and was flatly denied....4 times as I appealed further up the line. This borders on outright theft....but at a minimum, speaks volumes about how this sad excuse for a company views its customers. STEER CLEAR OF THESE CROOKS!!!