I had a few questions about my order…
I had a few questions about my order and used the website's online chat feature. I was impressed at the speed of the response I received from the AI assistant to my questions. When I had a more comprehensive question, I was connected with a live Agent, Juan. Juan anticipated some of the information I would ask for and proactively provided it before I even had a chance to type the questions! The engagement was very timely, polite, and insightful (with regard to anticipating and proactively providing answers to questions I hadn't even asked yet!) Great experience! I am looking forward to starting the program!