I am writing to formally lodge a…
I am writing to formally lodge a complaint regarding the extremely poor and unprofessional service I experienced on my scheduled journey from Chandigarh to Srinagar with Ram Dalal Bus Service, booked through your platform. I had made an advance booking through the RedBus app with 100% payment in advance. My travel details are as follows: PNR: 1154499 Bus Number: UK07PA6520 Driver Contact: 9899880504 Passenger Name: Anjum On the day of travel, I contacted the driver at around 7:50 PM as per the contact details shared via WhatsApp. He initially informed me of a boarding location and asked me to reach there. I reached the said location around 9:15 PM, however the driver did not respond to my calls. Later, at around 10:15 PM, he called back and changed the boarding location. I agreed and immediately moved to the new location. After reaching there, the driver again did not respond to my calls. After approximately 20 minutes, he called back and informed me that he had already left the location and could not wait. Despite repeatedly requesting him to stop or allow me to board, he refused. I later came to know that he had onboarded another passenger without a valid ticket for personal benefit. When I contacted RedBus customer care and Ram Dalal Bus Service office staff, no proper assistance was provided. Instead of resolving the issue or offering an apology, the driver behaved rudely, used abusive language, and even issued threatening statements such as “Come to Jammu or Srinagar, I will show you.” This experience was extremely distressing and unacceptable for a frequent traveller like me. It appears that passengers are being misled by accepting advance bookings and then altering routes or boarding arrangements at the last moment for illegal monetary gains. I request the following actions immediately: Full refund of my ticket amount. Strict action against the driver and the bus operator for misconduct and threatening behaviour. Assurance that such incidents will not happen with other passengers. If my issue is not resolved promptly, I will be compelled to escalate the matter further through social media platforms and initiate legal proceedings against both RedBus and the bus operator. I look forward to your prompt response and resolution. Regards, Anjum