We stopped at LensCrafters yesterday…
We stopped at LensCrafters yesterday for eye exams and to purchase glasses. The woman at the front desk was great, and the doctor was excellent. Up until the point of choosing glasses, the experience was very positive. My wife picked out five pairs of frames and I picked out five pairs as well. When it came time to finalize the purchase, we sat down with Tim, and that’s when the experience went downhill. Tim was rude, insulting, and repeatedly told us he had been a comedian at some point in his life. Unfortunately, the way he spoke to us came across as unprofessional and disrespectful rather than funny. The situation became so uncomfortable that I eventually had to walk out of the store. We had already invested several hours into the process, so we went to another LensCrafters location to finish the order since the exams had already been done. While we were there, Tim’s name came up, and several employees began laughing and said something along the lines of “Tim’s customers are here again.” That made it seem like this type of complaint is a common occurrence, which was very concerning. Between the eye exams and trying to complete the purchase, we spent nearly six hours dealing with this situation. My wife ended up spending $1,200 on her glasses there, but we left and went to another store where we spent an additional $1,500 just to finish what should have been a straightforward purchase. Based on this experience, I will not be using LensCrafters again. It’s disappointing because the front staff and doctor were great, but the behavior we experienced during the sales process completely ruined the experience.