Need to delete an old Wordpress Site
A family member made a website for a college class over ten years ago using Wordpress. Put a resume on it. Life goes on and they forget about the site. Now, I'm googling family members for fun and this site pops up as the first result on Google. It has sensitive PII. They want to delete the site because they now understand privacy concerns better than they did when they were in college. The thing is...the email account used to create the site no longer exists, because the family member is no longer affiliated with that college, and hasn't been for over ten years. They cannot access their Wordpress account. It simply is not possible. They also can't contact customer service because 1) Wordpress doesn't have a customer service support line and 2) Human customer service support is only available for paying customers. It is ridiculous to have to pay a company for the privilege of speaking to someone in order to get an account removed. So they go through the AI help routes and go through all the steps Wordpress suggests. But since the email address no longer exists, it's a moot point. So they are directed to forums, where they post their issue, and are now being emailed with offers from random people, not Wordpress employees, to "assist", but they're really just trying to make a buck. That's not cool. In an effort to protect privacy, this family member has inadvertently doxxed themselves further by bringing attention to this problem to more strangers on the internet by following Wordpress's reccomendations. All we want to do is delete this account. Delete this website. We don't want to hide the site or set it to private. Privacy concerns are such that we want it deleted. And we can't get in touch with anyone to help. Even without the email address attached to the account, this family member can prove that this site contains this family member's PII, and that the site belongs to this person because of the contents of the site. I'm not a tech wizard, and neither is this family member. They were just following a class assignment for college ten years ago. They didn't really understand what they had done at the time, and it's not the kind of thing one is going to remember doing in the long term. Why is it so hard to get in touch with someone to get this thing deleted? We want a phone number or direct contact information for a Wordpress employee who can help us resolve this in a timely and effective manner. The AI isn't helpful and neither were the forums or Account Recovery.