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Rafael Bittencourt

巴西

2 评价
5 被浏览
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2 条评价

Blackview

#blackview

(Rewriting the review. I didn't reply in time because I didn't have my phone.) I bought the flagship Xplore 2 and after only 3 days of use, the main camera stopped working. The internal hardware test shows a "FAIL" for the rear sensor. It is my second Blackview with hardware problems. Be careful if you are an international buyer, as their Quality Control seems to be failing. I am waiting for a solution from the support team to see if they actually stand behind their warranty. On top of the hardware failure, the customer support is extremely slow. I have been waiting for a resolution since March 17th. It is unacceptable to leave a customer with a 433 Euro paperweight and no answers for a week. Total lack of respect for the consumer. I spent extra money shipping the device from Brazil to Spain, the bureaucracy was difficult, and the device still has the exact same defect. My issue was not resolved. In fact, it seems worse now, as visual artifacts frequently appear on the screen right after the camera app crashes. ADD problems :Subject: Multiple Problems with My Blackview Xplore 2 – Rear Speaker Failure

2026-08-03有帮助 3
Blackview

Brand new Xplore 2 (3 days old) with dead camera. Terrible QC.

6I bought the flagship Xplore 2 and after only 3 days of use, the main camera stopped working. The internal hardware test shows a "FAIL" for the rear sensor. It is my second Blackview with hardware problems. Be careful if you are an international buyer, as their Quality Control seems to be failing. I am waiting for a solution from the support team to see if they actually stand behind their warranty. On top of the hardware failure, the customer support is extremely slow. I have been waiting for a resolution since March 17th. It is unacceptable to leave a customer with a 433 Euro paperweight and no answers for a week. Total lack of respect for the consumer.

2026-03-17有帮助 1