Sold me a defective product, wouldn't refund
I bought a desk in August, and scheduled to have it shipped in October. I received the item, and by January, the desk began falling apart. The customer service was awful; getting a response would take weeks. I was merely offered $300 for a +$1,800 (+$200 shipping) desk that is no longer usable. They acknowledged that the problem was a manufacturing defect, but refused to replace it since the problem happened outside of the 60 day window. They gave me a deadline to accept their $300 offer or they’d close the matter. Six months later I am out $2,000 and have a desk that came apart at the seams, which I have to replace because it is not usable. Do not buy from this company. They have a great selection, but if you need customer support or they sell you a product that doesn't work, it's a nightmare.