Good customer service, Malfunction of Mask
The customer service did a great job in communication, with us. I appreciate the timely manner in responses to our concerns. We had unfortunately a lot of concerns from our package we got sent. Considering the time we ordered this package we understood that packages that were sent out would be delayed. However, I would have appreciated from the company if we got more clarification, updates, and information on the estimated shipment and about our package. In addition, once we got our package, we were excited to open and enjoy the iron man Helmet we got, it lasted less than 24 hours before the servers of our mask broke and the mask could no longer open up. The quality of the mask itself was amazing such as the look however, parts such as the snap in buttons to the mask immediately broke after trying to figure out the ongoing issue with our mask. Again it’s disappointing to find that a long awaited wait would bring our product to malfunction within the first 24 hours. However, aside from all this it was communicated to customer service and parts are being sent.