Best Buy SCAM!!!!
Update- Best Buy executive office doesn’t like when you contact the better business bureau, however reporting them as a scam didn’t change the outcome. I received a call and email from an associate in the executive office, and in the email, they stated that they would in fact NOT provide the contracted service I paid for due to a recent policy change, and then they asked how they could correct the situation. I’m confused by this question. You can correct the problem by providing the service that I paid for. One definition of a SCAM is not providing a service that was paid for. Purchased an iPhone screen protector, and I paid extra for an installation plan when I purchased my last iPhone 1.5yrs ago. I went in Best Buy Citrus Park, store 462, to have my screen replaced, and they wanted to charge me for my installation because supposedly their policy changed. I didn’t receive any notification from Best Buy of this policy change related to my installation contract. I asked to speak to the manager, and the person I was speaking with informed me that they were in fact the manager, Toni. I asked where the notification was as I paid for an installation plan that should be honored. She refused to honor my paid for installation plan. When I asked for her manager, she told she didn’t have a manager. I contacted corporate customer service through chat while I was in the store, who pulled my installation plan and said the store should absolutely honor my installation plan that was already paid for. Toni, had walked away, and I spoke with Jamie, the service manager, and showed her the chat with Best Buy corporate customer service. Her response was that they didn’t care what corporate had to say, and they wouldn’t honor my paid for installation plan. I notified the chat agent, and they requested that I called geek squad service to escalate this matter internally as the behaviors and not honoring a paid for plan was against Best Buy leadership policies. When I contacted Geek Squad, they were MORTIFIED by the behaviors exhibited, pulled my installation policy, and agreed again that I should not be charged as the plan I paid for extra included replacement AND installation. The agent I spoke with requested I file a complaint with both Best Buy Corporate and Best Buy Ethics. If this is how things work at Best Buy stores these days, they are losing my business.