R Kishan was very helpful in assisting…
R Kishan was very helpful in assisting me with following up on my maternity leave application. I appreciate his efforts and professionalism.
Nd
越南
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Overall
Overall, I had a positive experience with their customer support team. They were friendly, approachable, and proactive in assisting me, which made communication easy and pleasant. However, there was a mix-up internally that led to me receiving incorrect information initially. That said, once I reached out for clarification, they were quick to acknowledge the issue and rectify it, which I appreciated. Going forward, there’s an opportunity to improve by streamlining internal processes to enable faster, more accurate responses. It would also be beneficial for the team to verify information more thoroughly before sharing it with customers, to avoid similar confusion. Overall, a supportive team with good intentions, and with a bit more refinement in their processes, they could deliver an even better customer experience.