No customer support
I reached out multiple times to customer support—both through their website and direct email—asking for status updates and got no response. With our builder needing direction, we had no choice but to go another route. I sent a cancellation request on February 19th, and then the order still showed up almost a month later on March 17th. Really frustrating experience overall—lack of communication made what should’ve been simple way more complicated than it needed to be.