Deceptive Cancellation Process - A Disrespectful "Dark Pattern" Maze
I am extremely frustrated and exhausted by Motion Array's deliberately deceptive cancellation process. As a video editor, my time is valuable, yet the platform forces users through a manipulative maze just to stop paying for a subscription. When you try to cancel, there is no clear button. Instead, you are redirected to a pricing page showing only "Upgrade" options (Monthly, Yearly, Team). The actual cancellation link ("Renewal settings") is intentionally hidden at the very bottom of the page in tiny text, completely out of sight. This is a textbook "Dark Pattern" designed to trap users, tire them out, and trick them into thinking they have no choice but to stay subscribed. A platform built for creative professionals should respect its users, not use shady, exhausting tactics just to squeeze out another month's payment. A thoroughly disappointing experience.