Deceived by "Guaranteed Wins" and Hidden Costs
I am filing this formal complaint to demand a full refund of $233.25 & $21.45 for the 143 bids that were used on the 6 auctions I DID NOT ENTER! DealDash uses technical failures, suspicious bidding mechanics, and deceptive guarantees to drain consumer accounts. The Facts: Failure to Refund: Despite their "100% money-back guarantee," a promised $39 refund has never arrived in my account. This is a direct violation of their stated policy. Unauthorized Charges: I was led to believe I was using "free" level-up bids; however, DealDash charged my account for bid packs without clear authorization or a transparent checkout process. Technical Failure (BidBuddy): After investing 39+ hours and 1,295 bids ($194.25) into a single auction, the "BidBuddy" tool lagged/buffered at the finish line, causing an instant loss. Deceptive "Guaranteed Win": My one-time "guaranteed win" was applied to face powder for .01¢ that I only browsed and never intentionally bid on—effectively wasting the benefit before it could be used on the intended item. Bidding Manipulation: Observed highly suspicious late-stage bidding spikes designed to drive up costs and cheat users out of more money. Conclusion: I joined to get a Nintendo Switch 2 for a birthday and ended up with an empty wallet and face powder I didn't ask for. DealDash relies on predatory mechanics and "glitches" to profit. I demand a full refund and am looking into class action litigation. Stay away.