Sent a used item.
Bought a battery, they sent a used item and agreed to exchange it but then failed to arrange the collection. The SEEL delivery guarantee won’t cover it as I started the dispute with the seller, and now their 7 day window has passed. Don’t bother with paying the extra for this “guaranteed service” it’s worthless. Only use Yose power if you have no alternatives. The products are great, when they send the right items, but their customer service is very poor and incredibly slow to respond to emails. Pay by credit card and use the charge back system to avoid the headaches I’ve got.