Rented an Airbnb home July 8th 2026 to…
Rented an Airbnb home July 8th 2026 to July 17 for 18 Family members. My husband and I brang all our grandchildren, children and a nefew from NY to Florida thats over 1000 miles. The first day we took photos of the property. I just itemized my horrible experience with a small list. DAY 1 HOLES IN WALLS ,STAINS IN CARPETS, RIPS IN COUCHES, BLOOD STAIN ON WALL. NOTIFIED HOST REGARDING DAMAGES ON HER PROPERTY. DAY 2 ROACH ON KITCHEN COUNTER ,GLASS DOORS TO THE POOL WERE JAMMED, THE POOLS FILTERING SYSTEM DIDN'T WORK AND THE FRIDGE WAS GETTING COLD. MY HUSBAND ADJUSTED THE FRIDGE TEMP.WHICH FIXED THE ISSUE .HAD TO TEXT THE HOST AGAIN. DAY 3 THE OVEN DIDNT WORK BUT THE HOST DID SEND AN EXTERMINATER FOR THE ROACHES. NOTIFIED THE HOST AGAIN. DAY 4 ROACHES RAN RAPPID AFTER THEY SPRAYED THE HOUSE.ONE RAN OVER MY FOOT. THE REPAIRMAN CAME TO FIX THE STOVE. DAY 5 THE DISHWASHER , THE WASHING MACHINE , THE DRYER AND THE VACUUM CLEANER DIDN'T WORK. NOTIFIED THE HOST. DAY 6 CALLED AIRBNB. I PAID 4100 PLUS TAXES AND INSURANCE FOR THIS. AIRBNB DID NOT OFFER ME ANY ASSISTANCE. THEY KEPT JUST ACTING AS A MEDIATOR IN BETWEEN THE HOST AND I. We had to wash all the laundry at a local laundry mat and leave the suitcases in the car rentals. They didn't fix the pool filtering system until day 7 . All this time the grandchildren were leaving crumbs on the dining room floor basically feeding the roaches. We didn't receive a working vacuum until day 9. 7 out of 18 guest got majorly sick by swimming in a unfiltered pool. I requested a full refund and was denied. They responded that I stayed the 10 days. Where else are 6 adults, 12 children and a service dog , With non refundable airlines tickets going to go? We followed AIRBNB rules by notifing the host and did so each day when another problem risen. Gave her ample time to correct them prior to notifying AIRBNB directly. They refunded us $857.00 out of the 4100 + . If you get an Airbnb beware. The photos may be nice but dont expect things to be clean, rodent free and the amenities to be working. AIRBNB will not protect or provide assistance.