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Philippe Lauzon

加拿大

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Bestfaredeal

Questionnable booking process and services

We book online for a flight and receive the website confirmation of booking. 5 days later, I receive a phone call from a woman with a barely audible voice asking if I still want the flight. I answer: Why wouldn't i want it? I booked it with you guys so expect to go. The woman replies that she is sorry and wishes me a good day. I got suspicious so I called the airline the next day and they told me we were not booked on the announced flight, but that there is still room in it. I tried to reach customer service by phone and they have no one available ever. Tried 25 times over 3 hours.

2026-03-19有帮助 2