4 MONTHS WITHOU RECEIVING MY PRODUCT
My first order of a Mayraki branded product happened in 18 JUNE 2025. In the same day the order status surprisingly fast change to “shipped”. I received the purchase short after with no problem then. Then in august and september 2025 received some normal afteremails asking for feedbacks and re-order if I had ran out of my product and so on..So far everything was just normal. Then in 21 NOVEMBER 2025, I did my second order, when closing to run out of the product. Just like in the first order, the status changed to “shipped” in the same day. THEN THE NIGHTMARE STARTED. On 28 NOVEMBER 2025 got an email with the status “The shipment is handed over in bulk final acceptance of the item to be confirmed”, the subject said “in transit” and new info on the email text said “Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly.” After waiting a lot, already in 05 JANUARY 2026 I tried to call both telephone numbers from the Mayraki website and one number the call simply DOES NOT CONNECT to the other end, the second number an automatic answer says amongst other “you are eligible for a promo, to continue press one or hang up the phone”. Well, as I was just calling regarding the shipping of my product, and as the only option of all ways to reach them, I pressed # 1, somebody answered, I explained my situation, asked if there was from Mayraki hair product company, and they HUNG UP THE PHONE ON ME TWICE. After that, already in 15 JANUARY 2026 I sent an email saying something was wrong with my shipping. On 16 JANUARY 2026 got an email saying “your order has a delivery exception” and in the email text for my surprise was stated “Please contact the courier if you have any question regarding the delivery exception” so literally transferring the shipping responsibility to me. So I decided to go to my local post office. They had the local shipping code and found out that the retaining at the customs (we are talking from a EU country to another EU country) happened due to lack of information on my address, and had already returned to Mayraky. The most impressive thing was that, like I said to the post office attendant, it was not the first time I ordered so the company (Mayraki) knew my address correctly. After checking the product tracking number and seeing it was already back at the sender’s (Mayraki) I decided to make another THIRD ORDER already in 11 FEBRUARY 2026 and asked the company by email to send both, the one I’d just ordered and the one that returned. I took the chance on the email to say none of the telephone numbers worked and apparently didn’t belong to something related to Mayraky as they hung up on me twice. We are now on 23 MARCH 2026 they said the item was shipped but I HAVEN’T SEEING NOTHING SO FAR. Basically from 21 NOVEMBER 2025 to 23 MARCH 2026 there are 4 (FOUR) MONTHS WITHOUT RECEIVING MY PRODUCT. A last emaisl on 12 march 2026 was received saying I got 650 points.