Avoid this company if you are small or medium Size operation
Avoid this company if you are a small or medium sized operation. Its not for your best interest. Misrepresented product, incomplete onboarding, collections threats — not for small businesses Writing negative reviews is not something I do ever. But I have to out of responsibility to other startups or smaller mid sized companies. I was recommended using service titian from a consultant who was apathetic and not caring about my situation as a startup, solo business owner. Without any demo or sales demonstration from Service Titan. ServiceTitan sent a contract for my appliance repair startup without disclosing it is designed for large enterprise and commercial businesses. I was not clearly told I was entering a 2-year contract and no product demo was offered. Their onboarding team never completed setup — the delays were entirely their fault and cost me a technician. I asked to cancel before onboarding was done, having never used the software. They refused and threatened my account with collections. For a service I was not satisfied with and customer support that was disorganized. I never used the software and they still are attempting to send to collections. Very Poor customer service and support. I was treated like I was an employee and not a customer. Small business owners and startups: ask explicitly whether this platform is built for your scale before engaging with their sales team. Get everything in writing. They are ridiculously overpriced and can find other software and customer service that treat you better at a fraction of what they charge. Would not recommend to anyone.