This company is a SCAM
This company is a SCAM. They are THEIVES! Do NOT believe the good reviews. Do NOT buy a warranty with them. We bought a used car in February 2025 and decided to add a warranty in case we needed repairs soon, worse decision ever. This car even made it extremely difficult for the mechanic! In October 2025, we had to make immediate repairs because our car was getting worse by the day. We were told we could submit a claim for reimbursement. Fine, it's our only car and we needed it fixed. We got our claim approved in November for $2316.26. Sounds pretty great.... too bad they have zero follow through. When they found out they would be sending a check to us and not the mechanic they had us full out different paperwork. Suddenly we were told the amount could change. Why would it make a difference of what is covered when the payment goes to the consumer instead of the mechanic? We had to submit this paperwork twice because they somehow didn't receive it? Do you costumer service representative a know that email have timestamp when they are received and ready and that information is stored in your server? Come January 2026, we finally get approved for $1572.26 but they would waive the deductible because of how long this process was taking. How kind and generous of you! We get the check in January. You would think that would be the end of it right? Nope, not even close. We tried four different places to deposit or cash the check, no one would accept it! The account number was too faint. Pretty convenient. We call costumer service letting them know what has happened and that they need to issue a new check. Probably the only helpful person who works there, actually called us back and left a voicemail saying they issued another check and gave us a check number (this is an important fact to remember). Two weeks later nothing... and I know what is coming in our mail thanks to the lovely US Postal Service. So we call again. Now we have to wait 30 days before they issue another check. At this point, we were like fine what is another 30 days at this point. I mean who needs an extra $1500 in this economy? We call a week ago and spoke to another customer service representative, who said they would issue another check. We waited a week before calling a just check on things. We are now being told that the checked was deposited and money was taken from their account. And get this, the date they gave us was before the voicemail (I told you it was important). We will be filing a complaint with the Utah Division of Consumer Protection. We will be possibly filing a police report for possible theft and identity theft because we weren't able to cash that check. We will be going to small claims court if this matter isn't resolved in a week. We have all of the emails my husband has sent to your company, we have his call logs, we have that voicemail from Danielle, we have our contract, and we have the lovely notes from your customer service representatives with the dates and their names.