Ruined my professionally cleaned grout in weeks – Terrible design and support
I am extremely disappointed with the Roborock Qrevo Pro. I recently paid for a professional deep cleaning of my tile grout, and this machine has managed to ruin that work in a incredibly short span of time. Instead of cleaning, the mopping system effectively acts as a dirt-spreader, dragging dirty water into the grout lines and piling it in. It is a fundamental design flaw for anyone with tiled floors; the machine simply cannot handle grout properly and leaves the floors looking worse than before it ran. To make matters worse, Roborock’s customer service has been useless. I have gone back and forth with them for months, and despite following every "troubleshooting" step they suggested—including using their official cleaning solution and brand-new mop cloths—the issue persists. I officially requested an escalation weeks ago, and they have completely gone silent. If you have tile floors with grout, stay away from this machine. It is an expensive way to ruin your floors, and the company will not stand behind their product when it fails.