I do understand business aspects
I do understand business aspects. But the way I see it is that most companies follow the same pattern: the customer is not as important as what they tell the companies. As far as their policies are. It is not the customer service; they are awesome, they understand the customer experience, but it is the company as a whole. What I mean is, I have been telling your customer service associate that UPS here in Yuma, Arizona, isn't very good with deliveries. They deliver when they want, and their customer service is very poor; they cannot deliver on time, especially when it is set to a Pacific time frame. I do understand that this company has deals with various delivery companies and cannot use different companies to deliver your products. Still, if the company handling the deliveries is not maintaining proper delivery standards, you should look to change those companies and make them fight for the business. And let the customer pick the delivery service they know is better in their area. That was the way it was in the 80s through the mid-90s, and then it moved to what the company alone chooses for the customer, and I think this is very bad for business. Because most businesses only see what is on paper, not what is actually happening, I know that what is on paper reflects what customers actually experience. And. Most people who want your products will pay extra for shipping, especially if it is delivered through a great delivery service in their area, and the customer knows which delivery companies are better. I do like your products, but unless you create a change in delivery in this area, move away from using UPS, and allow me to pick the delivery service I would like to use, like FedEx. The reason I like FIt edEx is that if I'm in the area, I can pick up the item from the facility, and its customer service is more willing to work with customers than UPS. With UPS here, whenever you call customer service, you feel like you are bothering them because their attitude doesn't meet customer service standards. Their attitude is very rude and unpleasant. If you want to expand this company, you should let customers choose the delivery service they want. This is my take on the service.