Complete Failure to Stand Behind No Questions Return Policy
We purchased TravelPro luggage for our son as a holiday gift from the TravelPro website. The price was very attractive and we felt comfortable making the purchase as the website prominently states "If you are not completely satisfied within 100 days of receipt, return in full for a full refund, and we'll cover the shipping too!." Our son did not like the luggage that we had chosen and we contacted TravelPro Customer Support multiple times trying to arrange a return. Several times we were told that a "Return Authorization" email would be sent - including a link to print a shipping label. After waiting for weeks, TravelPro finally sent an email - with a link that would NOT print a return label. Multiple further calls to TravelPro resulted in a final email stating that the item we had purchased was a "Final Sale" product and no refund or return was available. This was NOT disclosed at the time of purchase or in our receipt from TravelPro. While we enjoy TravelPro's products, their customer support is somewhere between non-existent and outright fraudulent. I will NEVER buy another of their products.