Questionable "security" policies
My order was cancelled for "security reasons" and I received a shady email without official letterhead or anything instructing me to call them. Upon researching whether the phone # is legitimate I called and had to go through a verification rigamarole culminating in the agent asking me to provide my entire credit card # over the phone. When I refused saying that it's very insecure for me to provide that information over a recorded phone call, she stated there's nothing they can do, and that they will not reinstate my order. Now, my friend's surprise gift is ruined because I can't make another order in time. The reason for the whole mix up was because the greeting message intended for my friend confused these imbeciles.