Hello John,
We're sorry to hear about your experience, especially given the importance of sending flowers for a funeral. We understand how disappointing it must have been to learn so late that delivery could not be completed.
Unfortunately, we were unable to locate an order associated with your review. Please contact us with your order number, recipient's name, or the email address used to place the order so we can investigate this matter further. You may also call us directly at 800-822-9547.
We appreciate the opportunity to look into this for you and work toward a resolution.
Kind regards,
Lauran
Teleflora
Dear Ashley,
Thank you for sharing your experience. I am truly sorry for the disappointment this order caused, especially since it was intended to celebrate your stepmother's birthday while you were recovering from surgery.
I understand your frustration that the delivered arrangement did not resemble the bouquet you ordered. That is definitely not the Teleflora experience we want for our customers.
I was unable to pull up an order with the information in your post. Please call Customer Service at (800) 822-9547 and ask for a supervisor to assist you.
We sincerely apologize for letting you down and appreciate you bringing this matter to our attention. We look forward to hearing from you.
Thank you,
Jeannette B.
Teleflora
Hello Beth,
We're sorry to hear about your experience. Unfortunately, we were unable to locate your order based on the information provided in this review. Please contact us at 800-822-9547 with your order number and additional details so we can investigate and assist further.
Kind regards,
Brenda H.
Teleflora
Hello Pavel,
Thank you for sharing your experience. We sincerely apologize that your order was not delivered as requested and that you were not notified of the delivery issue before having to contact us. We understand that a refund cannot make up for a missed special occasion or the disappointment this caused.
While we are glad we were able to issue a full refund, we recognize that this did not provide the experience you expected or deserved. Your feedback regarding communication and delivery notifications is appreciated and will be shared with the appropriate teams for review.
We are truly sorry for this experience and regret that we let you down.
Kind regards,
Lauran
Teleflora