At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Is Teleflora legit?
Teleflora (www.teleflora.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained that the floral arrangements delivered to their friends and family members looked completely different from what they originally ordered and paid for. Consumers additionally faced extremely frustrating delivery delays, missed schedules, and completely unhelpful customer service teams when attempting to resolve these serious order problems over the phone.
Some people were very satisfied with the beautiful flower arrangements and found the online website extremely easy to use for placing orders. A few other reviewers also noted prompt delivery times, polite communication, and very reasonable pricing for their celebratory purchases.
Auto-generated from all reviews of this business. For reference only.
If I could give this service a 0 I would. Ordered for a FUNERAL and it was promised the day after it was ordered for the wake service and 2 hours before the service ended, I was told there was a problem. I called and “the problem” was they didn’t have a florist. Even though on the website they advertised the next day delivery that did not happen. The lady on the phone was not helpful at all.
Reply from Teleflora2026-08-10
Hello John,
We're sorry to hear about your experience, especially given the importance of sending flowers for a funeral. We understand how disappointing it must have been to learn so late that delivery could not be completed.
Unfortunately, we were unable to locate an order associated with your review. Please contact us with your order number, recipient's name, or the email address used to place the order so we can investigate this matter further. You may also call us directly at 800-822-9547.
We appreciate the opportunity to look into this for you and work toward a resolution.
Kind regards,
Lauran
Teleflora
I ordered the Make a wish boquet for my step moms birthday. I only had not ordered something earlier bc I just had surgery. She lives in another state so I used Teleflora. The boquet that came was NOTHING like what I ordered it had maybe 6 carnations and greenery. So I paid for one boquet got nothing like what I ordered then paid the insane $22 delivery fee. They did email me to tell me they were giving me $14 of my $56 back. How generous🙄. Then offered me 25% off my next order which I will never use. I would be furious to end up with another order that was nothing like the picture and I refuse to pay the insane delivery fee.
Reply from Teleflora2026-08-07
Dear Ashley,
Thank you for sharing your experience. I am truly sorry for the disappointment this order caused, especially since it was intended to celebrate your stepmother's birthday while you were recovering from surgery.
I understand your frustration that the delivered arrangement did not resemble the bouquet you ordered. That is definitely not the Teleflora experience we want for our customers.
I was unable to pull up an order with the information in your post. Please call Customer Service at (800) 822-9547 and ask for a supervisor to assist you.
We sincerely apologize for letting you down and appreciate you bringing this matter to our attention. We look forward to hearing from you.
Thank you,
Jeannette B.
Teleflora
I called and waited on hold to ask in person if there was any way to assure no substitution for an ordered item in spite of policy. As I was not going to order if this was not possible. Representative instructed me to write “No Substitution, call (my number) if ordered item is not available”. I did so, and left a nice tip for the assumed assistance. No call, substitute plant was delivered anyway. If it’s the thought that counts, they thought very little of my order and it showed. If I could not make the request of no substitution, it would have just been nice if the representative had just said so. Don’t risk the order; find a local florist.
Reply from Teleflora2026-08-06
Hello Beth,
We're sorry to hear about your experience. Unfortunately, we were unable to locate your order based on the information provided in this review. Please contact us at 800-822-9547 with your order number and additional details so we can investigate and assist further.
Kind regards,
Brenda H.
Teleflora
D
Diana CassidyUnited States · 3 reviews · Experienced 2026-08-04 ·
★★★★★
Very disappointed
Very disappointed. I ordered the Hearts in Heaven Bouquet for a funeral, and what was delivered looked nothing like the arrangement advertised. The only thing they had in common was the angel. The flowers, design, and overall quality were completely different.
To make matters worse, it was left at the front door without a card, so no one even knew who the flowers were from.
This was a funeral, not an ordinary occasion. Charging customers for one arrangement and delivering something completely different is unacceptable. I would not recommend them.
Reply from Teleflora2026-08-05
Hello Diana,
We are sorry to hear the arrangement did not meet your expectations, especially for such an important occasion. While substitutions may be necessary, the arrangement should still reflect the style and value of what was ordered.
After reviewing the order, a 25% refund has been issued. We sincerely apologize for the disappointment and appreciate your feedback. If you need any additional assistance, please contact us at 800-493-5610 and we will be happy to help.
Sincerely,
Christina S.
Teleflora
P
Pavel Sokolovsky美国 · 1 review · Experienced 2026-08-02 ·
★★★★★
Accepted the order, never delivered the flowers
I ordered flowers for delivery on August 2 in Harrison, NY. They never arrived, and Teleflora sent no delivery confirmation or proactive notice that the order had failed. After I contacted support, the response was essentially an apology and a refund. A refund does not fix a missed special occasion. I will not use Teleflora again.
Reply from Teleflora2026-08-03
Hello Pavel,
Thank you for sharing your experience. We sincerely apologize that your order was not delivered as requested and that you were not notified of the delivery issue before having to contact us. We understand that a refund cannot make up for a missed special occasion or the disappointment this caused.
While we are glad we were able to issue a full refund, we recognize that this did not provide the experience you expected or deserved. Your feedback regarding communication and delivery notifications is appreciated and will be shared with the appropriate teams for review.
We are truly sorry for this experience and regret that we let you down.
Kind regards,
Lauran
Teleflora
GUnited States · 2 reviews · Experienced 2026-07-29 ·
★★★★★
As a florist stay away they will be…
As a florist stay away they will be charging you besides membership fee other fees if at the end of my horrible experience as a florist and shop owner I still owe them money! They are not helping you grow as business they are there to make sure they are making money not you.
Reply from Teleflora2026-07-30
Hello G,
Thank you for sharing your feedback. We are sorry to hear that your experience as a florist and shop owner did not meet your expectations. We understand how important transparency and value are when participating in any network.
Teleflora's fees, membership terms, and service programs are outlined in our agreements, and we strive to provide tools, marketing support, and order opportunities to help florists grow their businesses. We recognize that every florist's experience is unique, and we regret that you felt our services did not provide the value you expected.
We appreciate your feedback and will share your concerns with the appropriate team for review. We wish you and your business continued success moving forward.
Kind regards,
Lauran
Teleflora
S
Sarah MccrawUnited States · 2 reviews · Experienced 2026-07-26 ·
★★★★★
Buyer BEWARE
If I could give no stars I would. At 4:30 on a Saturday the day before my mother's funeral they canceled one order no explanation. Then ONE HOUR before the funeral they cancel another order from my father to my mom and they try to convince me to have it delivered the day AFTER the funeral. We made sure to order all of our arrangements a week in advance only to be told the day of they can't fulfill. I will absolutely never use them again and I will make sure everyone knows about the experience we have had.
Reply from Teleflora2026-07-27
Hello Sarah,
Copilot said: We're sorry to hear about your experience and the added stress this caused during such a difficult time. Unfortunately, we were unable to locate your order based on the information provided in this review. Please contact us at 800-822-9547 with your order number and additional details so we can review the situation and assist further.
Kind regards,
Christina S.
Teleflora
I
Ivy YoungUnited States · 1 review · Experienced 2026-07-26 ·
★★★★★
Ordered flowers 8 days ahead for a…
Ordered flowers 8 days ahead for a family members service. They waited till 4pm the day before and canceled it. So we weren’t able on that short of notice to replace the flowers for service. And they want us now to wait 10 days for a refund?
Reply from Teleflora2026-07-28
Hello Ivy,
Thank you for sharing your feedback. We are sorry to hear about your experience. Unfortunately, we were unable to locate an order based on the information provided in your review.
Please contact us at 800-822-9547 with your order details so we can review this matter further and assist you. If a refund was issued, refunds are processed immediately on our end. The time it takes for the funds to appear in your account depends on your bank or credit card provider's processing policies.
Kind regards,
Christina S.
Teleflora
Phillip PhanUnited States · 1 review · Experienced 2026-07-25 ·
★★★★★
Do not order from them!
I made a huge mistake by not checking the reviews with Trustpilot and other platforms before making the order. They had a whole day to work with their local florists to make the delivery on my friend's birthday in one of the largest cities in the world, Los Angeles, but couldn't, and even said the earliest would be the day after my friend's birthday. WTH. At least I was able to cancel the damn order. Never order anything from them again!
Reply from Teleflora2026-07-27
Hello Phillip,
We're sorry for the disappointment. Due to the order being placed later in the day, our local florist network in the recipient's area was unable to accommodate same-day delivery. This order was cancelled per your request.
If you have any questions, please contact us at 800-822-9547.
Kind regards,
Christina S.
Teleflora
M
MikeUnited States · 2 reviews · Experienced 2026-07-25 ·
★★★★★
Do NOT use this company
Do NOT use this company! They are not reliable. They did NOT deliver the flowers that I sent to my wife for her Birthday. They did not communicate effectively that there was a problem until it was too late.
Reply from Teleflora2026-07-27
Hello Mike,
We're sorry to hear about your experience. Unfortunately, we were unable to locate your order based on the information provided in this review. Please contact us at 800-822-9547 with your order number and additional details so we can investigate and assist further.
Kind regards,
Christina S.
Teleflora
Hayden ChamberlainUnited States · 1 review · Experienced 2026-07-26 ·
★★★★★
The WORST Company to Order Flowers From
My father-in-law’s mother's funeral is today, and we were informed yesterday that the flower arrangements we ordered had been canceled. Apparently, my mother-in-law had additional flowers ordered as well, and we were informed this morning, on the day of the funeral, that those arrangements had also been canceled.
This is absolutely unacceptable. To cancel funeral flowers at the last minute, especially on the day of the service, is completely unprofessional and incredibly upsetting. I cannot imagine a worse time for a company to fail its customers. This is, without a doubt, the worst flower company you could order from. They should be ashamed of themselves.
Reply from Teleflora2026-07-27
Hello Hayden,
We're sorry to hear about your experience. Unfortunately, we were unable to locate your order based on the information provided in this review. Please contact us at 800-822-9547 with your order number and additional details so we can review the situation and assist further.
Kind regards,
Christina S.
Teleflora
M
MariaUnited States · 2 reviews · Experienced 2026-07-24 ·
★★★★★
Don't Bother!
What I ordered was nothing like the arrangement the recipient received. I will never order from Teleflora again.
Reply from Teleflora2026-07-27
Hello Maria,
We're sorry to hear about your experience. Unfortunately, we were unable to locate your order based on the information provided in this review. Please contact us at 800-822-9547 with your order number so we can review the issue and assist further.
Kind regards,
Christina S.
Teleflora
Ann TiptonUnited States · 1 review · Experienced 2026-07-23 ·
★★★★★
I ordered July 21 for a July 23…
I ordered July 21 for a July 23 delivery. Didn't happen that day or the next. It was for a special (80th) birthday. When I contacted the help desk repeatedly to inquire and insist that the delivery be completed, they cancelled my order. Will NEVER rely on this company again!
Reply from Teleflora2026-07-27
Hello Ann,
We're sorry for the disappointment. Unfortunately, we were unable to fulfill the order on the requested date because we did not have a florist available in the recipient's area. A full refund was issued, and a 25% future discount was provided as a gesture of goodwill. We apologize for the inconvenience. If you have any questions, please contact us at 800-822-9547.
Kind regards,
Christina S.
Teleflora
M
MartUnited States · 1 review · Experienced 2026-07-22 ·
★★★★★
Not what I ordered. Very bad quality
The arrangement my friends received was not the one I ordered. I am so embarrassed and disappointed. From now on, I will be using just local florists. Teleflora didn't even want to see the picture of what was delivered. They didn't care. Teleflora's solution was 25% off. I don't want 25% off. I want the arrangement I ordered.
Reply from Teleflora2026-07-27
Hello Mart,
We're sorry to hear about your experience and understand your disappointment. Unfortunately, we were unable to locate your order based on the information provided in this review. Please contact us at 800-822-9547 with your order number and details so we can investigate your concerns further and work toward a resolution.
Kind regards,
Christina S.
Teleflora
linda hollingdaleUnited States · 1 review · Experienced 2026-07-24 ·
★★★★★
I don't want to give any stars
I don't want to give any stars, but had to in order to write a review. Ordered a beautiful arrangement for my daughter's birthday. It was called Marvelous Mosaic Bouquet (Premium) for a total of $91.23. My daughter texted me with a picture to thank us for the surprise bouquet and I wanted to cry! So embarrassed and angry at the trash that was delivered. Absolutely nothing to do with what I ordered, the "Mosaic vase" shown and in the description was not there either. Called Teleflora and was offered a 25% discount and 25% off future purchase (there will be no future purchase from them). My response was "no, nothing less than 100% refund back to my card immediately" also told them they could have their flowers back as well. Never again, no excuse for such a scam.
Reply from Teleflora2026-07-27
Hello Linda,
We're sorry to hear that your experience did not meet expectations. After reviewing the order, a full refund was issued to your original form of payment. In addition, a 50% discount on a future Teleflora purchase was provided as a gesture of goodwill.
We understand how disappointing it was to see an arrangement that did not match what you ordered, especially for your daughter's birthday, and we sincerely apologize for the frustration and embarrassment this caused. If you have any additional questions or concerns, please contact us at 800-822-9547.
Kind regards,
Christina S.
Teleflora
April MachadoUnited States · 1 review · Experienced 2026-07-21 ·
★★★★★
Ordered flowers for a funeral service…
Ordered flowers for a funeral service and when I got there I honestly thought my flowers were not delivered! Nothing compared to what I ordered and no where remotely near the cost of what ugly arrangement they sent in its place- like flowers were pulled from the trash!! ! I was honestly embarrassed! I sent an email and hope they make it right because $300 down the drain. It looked so ugly up there next to his casket. I have the photos of the flowers to share. Horrible.
The order is under my maiden name Melvin- a partial refund was issued but absolutley NOT satisfied. I emailed then back. I am not paying $300 for garbage flowers!!! I included photos!!
Reply from Teleflora2026-07-23
Hello April,
I am so sorry for the negative experience with your floral delivery. I was unable to pull up an order with your name or the information you provided. Please call Customer Service at (800) 822-9547 for assistance with your order.
Best Regards,
Jeannette B.
Teleflora
Brenda GomezUnited States · 1 review · Experienced 2026-07-22 ·
★★★★★
What I picked out online was not what…
What I picked out online was not what was delivered. The flowers that were delivered were much inferior to the ones pictured online and they were delivered one day late. Don’t trust them go somewhere else.
Reply from Teleflora2026-07-23
Hello Brenda,
Our sincere apologies for the inferior bouquet delivered to your recipient. The Spring Favorites bouquet you ordered is out of season and the florist should have made something similar with summer flowers. That is definitely not the Teleflora experience we want for our customers. I have reviewed your order, and a 50% refund has been applied to your original form of payment. Please allow Visa 2-10 business days to process this refund or by 8/6/26.
We have also issued a 25% future discount code. You will get an email with the code, it is good for 6 months and a copy of the code will be on your order for reference.
We hope you will give us another chance to provide you with the experience you deserve.
Thank you,
Jeannette B.
Teleflora
J
JosephUnited States · 3 reviews · Experienced 2026-07-17 ·
★★★★★
They used a florist who did not have…
They used a florist who did not have the arrangement and did not deliver the floral arrangement on time. I had to cancel the order. No one contacted me to tell me this, nor ask for an alternative. They simply did nothing. Sometimes these products are time-sensitive, and in this instance they simply let me down. I don't know how Teleflorist picks their florists, but I will not use them again.
Reply from Teleflora2026-07-20
Hello Joseph,
Thank you for sharing your feedback. We sincerely apologize for the disappointment and frustration caused by your order experience. We understand how important timely flower deliveries are, especially for time-sensitive occasions, and we regret that the local florist was unable to fulfill your requested arrangement and that you were not contacted with an update or alternative option.
We would like the opportunity to review this matter further, but we were unable to locate an order based on the information provided. Please contact us at 800-822-9547 or email [email protected] with your order number, recipient's name, and the email address used to place the order so we can investigate and address your concerns.
We appreciate your feedback, as it helps us improve both our florist network and customer communication processes.
Kind regards,
Lauran
Teleflora
R
RBUnited States · 4 reviews · Experienced 2026-07-20 ·
★★★★★
This company never fails to Disappoint
This company never fails to DISAPPOINT!!!! High fees Poor Service Poor Technology on their website. Their support is very poor too. Live Chat never loads! Promo codes expire without customer being informed in the first place. Delivery dates are always wrong never deliver on the schedule celebration date!!! TRULY DISAPPOINTED NEVER AGAIN USING THEM.
Reply from Teleflora2026-07-22
Hello RB,
We’re very sorry to hear about your recent experience. We understand how disappointing this must have been. This is not the level of service we aim to provide. Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Ratonya H.
Teleflora
Tim WalshUnited States · 1 review · Experienced 2026-07-18 ·
★★★★★
Terrible service; Unreliable.
Terrible service. I ordered flowers for my anniversary. Teleflora confirmed the order. The day of delivery I got an email confirming delivery. At 3 pm when it was too late to order elsewhere they cancelled my order because they could not fulfill it. Customer service said “sorry.” Will never use them again. 1 star is too many.
Reply from Teleflora2026-07-19
Hello Tim.
Thank you for your feedback. We sincerely apologize for the disappointment and frustration this experience caused, especially on such an important occasion.
Unfortunately, we were unable to locate a local Teleflora florist in the recipient's delivery area to fulfill the order. We understand this was disappointing, and we are sorry for the inconvenience.
If you would like to discuss your experience further, please contact Teleflora Customer Service at 800-822-9547. We appreciate your feedback and the opportunity to improve.
Kind regards,
Christina S.
Teleflora
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