At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Is Teleflora legit?
Teleflora (www.teleflora.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained that the floral arrangements delivered to their friends and family members looked completely different from what they originally ordered and paid for. Consumers additionally faced extremely frustrating delivery delays, missed schedules, and completely unhelpful customer service teams when attempting to resolve these serious order problems over the phone.
Some people were very satisfied with the beautiful flower arrangements and found the online website extremely easy to use for placing orders. A few other reviewers also noted prompt delivery times, polite communication, and very reasonable pricing for their celebratory purchases.
Auto-generated from all reviews of this business. For reference only.
What people say
Cynthia San PedroUnited States · 1 review · Experienced 2026-07-16 ·
★★★★★
HORRIBLE COMPANY
I used this company to send my sister flowers for her birthday because she is working out of state and doesn't have anyone there with her😒 I paid for the premium bouquet with a blue vase, a balloon, and a large box of chocolates....well, she got a bouquet that looked to be from Walmart that a kid threw in a clear generic vase, no balloon, and a sampler box of chocolates 🤔😳 after being on the phone for a while with customer service, they said they would give me a full refund.....yeah, well apparently their idea of a full refund is a credit with THEIR company so I can be disappointed all over again!!! Like I really wanted to use them again!!! SMH
Save yourself, contact a local florist and talk with them directly!!!!
Reply from Teleflora2026-07-18
Hello Cynthia,
We're sorry to hear that your experience did not meet expectations. We'd like to clarify that Teleflora does not issue store credit in place of a refund. A full refund was issued to your original form of payment. Please allow 2–10 business days, or longer depending on your financial institution's processing policies, for the funds to appear. If you have any questions or need additional assistance, please contact us at 800-822-9547.
Kind regards,
Christina S.
Teleflora
N
NKUnited States · 1 review · Experienced 2026-07-16 ·
★★★★★
They delivered the flowers late
They delivered the flowers late. Only took a picture of the flower and sent it to the recipient. Poor delivery though I gave an extra for tip.
Reply from Teleflora2026-07-17
Hello NK,
We're sorry to hear about your experience. Unfortunately, we were unable to locate an order with the information provided. Please contact Teleflora at 800-822-9547 with your order details so we can review the delivery concerns and work toward a resolution. We appreciate your feedback and the opportunity to assist.
Kind regards,
Christina S.
Teleflora
A
Anne MalatinoUnited States · 2 reviews · Experienced 2026-07-17 ·
★★★★★
Disappointed in the arrangement I ordered
The arrangement I ordered was beautiful, but I made sure I called to place the order and it was for a funeral of my cousin who passed away and I wanted the Christ statue instead they sent the angel statue which I didn’t want and I made it clear on the phone with the gentleman three times and they sent the wrong statue I called when I came home from the services and told them I would like the Christ statue sent to my aunt because she’s very faithful to Christ and they said they could not do that but they could give me a 25% rebate back to my account. I’m just very disappointed in them. I don’t think I will be ordering from them in the future.
Reply from Teleflora2026-07-18
Hello Anne,
We're sorry to hear about your disappointment. We have issued a refund of 25% and also sent a 25% future discount to your email as a gesture of goodwill. If you are not satisfied with the resolution or would like to discuss your experience further, please give us a call at 800-822-9547. We appreciate your feedback and the opportunity to assist you.
Kind regards,
Christina S.
Teleflora
N
Nancy CurullaUnited States · 2 reviews · Experienced 2026-07-15 ·
★★★★★
Deceptive marketing!
Well, I ordered the mosaic bouquet for my best friend’s 70 something birthday!! It’s was lovely in the picture. Blue greens / a mosaic short circular bowl vase /lavender roses/ greens and darker pink carnations …perfect!!
When she sent a picture of what she got I was so disappointed !!
It’s had hot pink roses with yellow and orange carnations .. yuk .. I hate yellow and orange .. at lease the vase was right!!!
To add insult to injury .. you don’t find out till the order is placed that the delivery fee is 20$$$/ and then there’s no place on the website to leave a review!!!
Shame on you teleflora.. you got me this time.. but never again!!!!!
Karen B.United States · 1 review · Experienced 2026-07-13 ·
★★★★★
I order a THANK YOU arrangement a full…
I order a THANK YOU arrangement a full week prior to the delivery date. They delivered 45min before the close of business and there was no one to accept the arrangement. My refund? 25 percent off of my next purchase. UNREAL!!!!!! Never use this company!!!!!
Reply from Teleflora2026-07-14
Hello Karen B,
We’re very sorry to hear about your recent experience. We understand how disappointing this must have been. This is not the level of service we aim to provide.
Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Marcie S
Teleflora
AJ EUnited States · 2 reviews · Experienced 2026-07-06 ·
★★★★★
Substitution not worth cost I paid
Substituted my order without telling me & the delivered product was not worth the price I paid.
Reply from Teleflora2026-07-12
Hello Customer,
We’re very sorry to hear about your recent experience. We understand how disappointing this must have been. This is not the level of service we aim to provide.
Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Marcie S
Teleflora
Robert PityerUnited States · 1 review · Experienced 2026-07-05 ·
★★★★★
Ordered flowers for my friends…
Ordered flowers for my friends birthday, they were delivered wilted no water in the vase or anything to keep them moist! What a waste of money I’ll never order from them again!
Reply from Teleflora2026-07-10
Hello Robert, We apologize for the issues with your recent order. We understand how important such a milestone birthday is, and we regret that we did not meet your expectations.
While we have issued a full refund and provided a discount code for a future purchase, we understand that this does not make up for the disappointment caused by the quality of your order. We sincerely value your business and hope to regain your trust in our company.
The refund should appear in your account within 2–10 business days, or no later than July 24, 2026.
Please let us know if there is anything further we can assist you with.
Kind regards,
Marcie S.
Teleflora
C
CustomerUnited States · 2 reviews · Experienced 2026-07-08 ·
★★★★★
Completely wrong bouquet delivered
Completely wrong bouquet delivered. Do not use Teleflora.
Reply from Teleflora2026-07-09
Hello Customer,
We’re very sorry to hear about your recent experience. We understand how disappointing this must have been. This is not the level of service we aim to provide.
Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Brenda H.
Teleflora
K
KristinaUnited States · 2 reviews · Experienced 2026-07-02 ·
★★★★★
Very disappointed!
Very disappointed!! I ordered a large peace lily for a family members funeral service. The price was pretty hefty. What was delivered was a medium peace lily at best. It may have even been a small, not totally sure, but definitely not a large.
UPDATE:: after receiving a response to my review, I called the # given to me and was given a 20 % refund.
Reply from Teleflora2026-07-07
Hello Kristina,
I am terribly sorry that the Peace Lily delivered was the wrong size. That is definitely not the Teleflora experience we want for our customers. Please call Customer Service at (800) 822-9547 so we can make this right; I couldn't pull up an order with the information you provided in your post. We look forward to hearing from you.
Thank you,
Jeannette B.
Teleflora
A
AdrienneUnited States · 1 review · Experienced 2026-07-05 ·
★★★★★
Irresponsible and Uncaring
I placed an order on 7/3 to be delivered on 7/5 for a funeral. Rather than call me to suggest alternatives, they sent me a sterile, unfeeling, not actually apologetic email the day the arrangement was supposed to be delivered telling me they had cancelled my order with no explanation. I had been busy and didn’t see the email until after 10pm—too late to order from somewhere else.
Reply from Teleflora2026-07-07
Hello Adrienne,
We are very sorry for your experience, especially given the circumstances. We understand how upsetting it must have been to receive a cancellation email on the day of the funeral and not see it until it was too late to make other arrangements.
Unfortunately, we do not have enough information from your post to locate the order. Please contact our Customer Service team at (800) 822-9547, and we will be happy to review what happened and assist further.
Our sincere apologies for the disappointment and inconvenience caused. We look forward to hearing from you.
Thank you,
Jeannette B.
Teleflora
U
UsmarinecoinsUnited States · 2 reviews · Experienced 2026-07-06 ·
★★★★★
Teleflora ruined my Daughter’s Birthday and this Veteran’s Creditability
They ruined my gift for my daughter’s birthday. They canceled my order because they claimed it was “questionable!” They failed to identify why or give any reasons to why they canceled my order. They made this father look like he forgot his daughter’s birthday and there’s NOTHING I can do to make up for what I lost as a result of it. I had to send another one using a different company at $60 more. It is late one day because of Teleflora. They only care about money. They made this Disabled Marine Corps Veteran look like he forgot his own daughter’s birthday. I can’t do anything to make it up to my daughter. She will remember this. They screwed me over!!!
Reply from Teleflora2026-07-09
Hello Usmarinecoins,
We’re very sorry to hear about your recent experience. We understand how disappointing this must have been. This is not the level of service we aim to provide.
Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Brenda H.
Teleflora
R
Robin ToulouseUnited States · 3 reviews · Experienced 2026-07-06 ·
★★★★★
Mother-in-Law's birthday arrangement was not delivered
I ordered an arrangement to go to my mother-in-law's apartment in Fargo, ND that was to arrive on July 3 for her July 6 birthday. I sent the order on June 18, and received confirmation from Teleflora that the order had gone through. My mother-in-law did not call my husband on July 3, so he became nervous that the bouquet would not arrive. The order was not delivered on July 3, and still has not arrived. My husband called Teleflora today, and the representative hedged throughout the entire call, said he would make sure our $119+ was refunded. When my husband told the rep that he wanted to know specifically why the florist had not delivered the arrangement, the rep told him that he would contact the florist and get back to him by noon today. It is nearly 1 pm, and still no call. I've read so, so many terrible reviews of Teleflora on TrustPilot, and the worse-than-useless responses from the company do not sound like the company ever strives for excellence, and never really tries to get better. You can bet that I will never, ever use them again.
Reply from Teleflora2026-07-07
Hello Robin,
I am very sorry for the disappointment and frustration this situation has caused. I understand how upsetting it is to order a birthday arrangement well in advance and have it not arrive as expected, especially without receiving the promised follow-up. This is definitely not the experience we want for our customers.
While a full refund has been arranged, I realize that does not make up for the missed birthday occasion. Please accept my sincere apologies for the delivery failure and lack of communication.
These concerns will definitely be escalated through the proper channels to improve our customer service. Thank you for sharing your feedback. I regret that we did not provide the service you expected.
Sincerely,
Jeannette B.
Teleflora
John SheehanUnited States · 1 review · Experienced 2026-06-29 ·
★★★★★
Terrible experience; stay away
Ordered flowers a week before my wife's birthday. Teleflora cancelled the order the day before her birthday without telling me. When I called to find out what happened with the delivery, I was told that Teleflora "couldn't find any florist" in my area who would make the delivery, which sounds like a complete lie. Florist deliveries happen routinely in my neighborhood.
Reply from Teleflora2026-07-06
Hello John,
Thank you for sharing your experience. We sincerely apologize for the disappointment and frustration caused by the cancellation of your order, especially for such an important occasion as your wife's birthday.
While Teleflora works with a large network of florists worldwide, there are occasions when we are unable to secure a florist to fulfill an order in certain delivery areas. In these situations, the order should be canceled and the customer notified promptly. We regret that this communication did not meet expectations in your case.
We understand how upsetting it was to learn about the cancellation only after contacting us, and we apologize for the inconvenience and disappointment this caused. We appreciate your feedback, as it helps us identify opportunities to improve both our fulfillment process and communication with customers.
Kind regards,
Lauran
Teleflora
J
JGUnited States · 1 review · Experienced 2026-05-06 ·
★★★★★
A huge disappointment
A huge disappointment. Not only did the bouquet look nothing like what was ordered but they also arrived, weeping and half dead, and I was told they were delivered when I paid for the expedited shipping at a time and date that they were not. I received several notifications that they were delivered on time without any evidence. I had the recipient send me their ring evidence of the late delivered, sent this to customer service without any resolve. Do not trust.
Reply from Teleflora2026-07-01
Hello JG,
We’re very sorry to hear about your recent experience. We understand how disappointing this must have been. This is not the level of service we aim to provide. Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Ratonya H.
Teleflora
R
RGUnited States · 1 review · Experienced 2026-06-24 ·
★★★★★
Highly disappointed with the product…
Highly disappointed with the product and service. Please save your money and order your flowers elsewhere.
Reply from Teleflora2026-06-29
Hello RG, we’re sorry to hear about your disappointment. We would like the opportunity to review and assist with your order, but we are unable to locate it with the information provided.
Please reach out to us at 800-822-9547 with your order details so we can look into this further. Kind regards, Christina S., Teleflora
j
judy filmeckUnited States · 3 reviews · Experienced 2026-06-23 ·
★★★★★
Zero stars if I could
Zero stars if I could. This was one of the most heartless and disgraceful customer service experiences I've ever had.
I trusted Teleflora with one simple, incredibly important job: deliver funeral flowers on the day of the funeral. They completely failed. The flowers were never delivered, and instead of making it right, they simply canceled the order and refunded my money—as if a refund could replace a missed opportunity to honor someone who had passed away.
A funeral is not a birthday or an anniversary. There are no do-overs. Once the service is over, the chance to express your sympathy is gone forever. Teleflora's failure robbed my family of that opportunity.
Their lack of reliability and complete disregard for the importance of funeral deliveries is shocking. If they cannot guarantee delivery for the most time-sensitive and emotionally significant occasions, they should not be advertising funeral flower services at all.
I will never use Teleflora again and will be telling everyone I know to avoid them. If you're sending flowers for a funeral, don't take the risk. Call a local florist directly. Teleflora proved that when it mattered most, they were completely unreliable.
Reply from Teleflora2026-06-24
Hello Judy,
I am truly so sorry for your experience, and for the pain and disappointment this caused during such an incredibly difficult time. You trusted us with something very important—honoring a loved one—and we failed to deliver when it mattered most. I completely understand how a refund cannot make up for a missed funeral service, as these moments cannot be redone.
Please know that your feedback is deeply valued, and we take this situation very seriously. The lack of delivery for such a meaningful occasion is not the level of care or reliability we strive to provide, and I sincerely apologize for the additional stress this placed on you and your family.
While I regret that we cannot change what happened, I want to extend my heartfelt apologies and assure you that this experience will be shared with the appropriate teams to help prevent this from happening again in the future.
Sincerely,
Jeannette B.
Teleflora
K
Kathy RamseyUnited States · 1 review · Experienced 2026-06-17 ·
★★★★★
I’m a satisfied customer
Although the flowers weren’t delivered on the day requested, I will continue to be one of their customers.
Kurt Zaldivar EyreUnited States · 2 reviews · Experienced 2026-06-21 ·
★★★★★
am extremely disappointed with…
am extremely disappointed with Teleflora and will never use them again.
I ordered a Father's Day bouquet for my husband and paid an additional fee for expedited delivery. The flowers never arrived. Not only did Teleflora fail to deliver the order, they failed on the one day that mattered most. A Father's Day gift delivered after Father's Day is meaningless.
While I was eventually refunded, that does not make up for the ruined occasion, the embarrassment of having no gift arrive, or the time I spent trying to resolve the issue. The supervisor I spoke with, Angel, offered no meaningful resolution beyond the refund and a discount on a future purchase. Why would I trust Teleflora with another important occasion after they failed so badly on this one?
The entire reason customers use a flower delivery service is to ensure a special moment happens on time. Teleflora failed to provide the service I paid for and showed little concern for the impact of that failure.
I would strongly recommend ordering directly from a local florist instead of using Teleflora. My experience was frustrating, disappointing, and completely unacceptable.
Reply from Teleflora2026-06-23
Hello Kurt,
I’m very sorry for the disappointment you experienced, especially on Father’s Day. I understand how upsetting it was for your gift not to arrive and how that impacted the occasion.
While a refund was issued, I recognize that it doesn’t make up for the missed moment or your frustration. We truly regret that we did not meet your expectations.
Your feedback is appreciated and has been shared. We’re very sorry for letting you down. If you have any further concerns, please feel free to contact us by email at [email protected] or by phone at (800) 822-9547.
Sincerely,
Jeannette B.
Teleflora
Brian BellUnited States · 1 review · Experienced 2026-06-18 ·
★★★★★
Would rate 0 stars
Would rate 0 stars, if possible. I paid extra for the largest arrangement & for delivery before 1:00 PM & did not receive either one. I’ll post pics of what I ordered vs what I received, if possible.
Reply from Teleflora2026-06-23
Hello Brian,
I’m very sorry to hear about your experience and understand your disappointment, especially after selecting a larger arrangement and requesting early delivery. This is certainly not the level of service or quality we strive to provide.
Please note that a full refund has already been issued for your order. Depending on your financial institution, it may take 2-10 business days for all three refunds to appear or by 7/7/26.
We truly regret that we did not meet your expectations and appreciate your feedback, as it helps us address these issues moving forward.
Best Regards,
Jeannette B.
Teleflora
lorenza lealUnited States · 3 reviews · Experienced 2026-06-16 ·
★★★★★
The website states next day delivery not available when it said it wasI…
The website states next day delivery I delivered to Chico California. It approved My sell. even got a receipt then I will also received a email stating that my order will be on it way. then I receive the next day the day of that birthday! that my order was canceled due NON floral place in Chico to send my surprise!! I’m very disappointed on Telefloral!!!! & never again…..
Reply from Teleflora2026-06-20
Hello Lorenza, we’re very sorry for the disappointment this caused, especially for an important occasion.
Teleflora works with independently owned local florists, and unfortunately, there are times when a florist is not available in the delivery area to fulfill an order. In this case, the order had to be canceled, and a full refund was issued.
If you would like us to review this further or assist with a future order, please contact us at 800-822-9547. We’re here to help.
Kind regards,
Christina S.
Teleflora
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