1-800-Flowers.com (www.1800flowers.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Flowers were probably ok but on one of the 2 Get Well orders, one was sent with a happy birthday balloon and the 2nd was possibly sympathy. Tried to find out but their AI assist wasnt able to find my order in the system so wasnt able to confirm, find out what happened able to get a refund.
have used them 3 times now. Flowers have not been delivered a single time. they claimed they attempted delivery but my security cameras proved they never even showed up. customer service is a nightmare with their AI agent
Ordered flowers on Tuesday to be delivered Saturday a they have yet to be delivered. Will not be ordering from this company again. Terrible service
I order a fruit basket, to my friend boy the only piece that was good was the bananas the apples,oranges and grapes they were rotten ,my friend was embarrassed to let me know for the thought,so on the weekend my daughter in law passed by for my birthday, and she told me not to order any more from there because my money had been gone to the garbage, when I heard that I was furious why didn’t she tell me, so people watch out this is a bad bad company only making money from the customers so sad Ana Martinho
For me the flowers are still beautiful after 8 days. They were delivered to where I was visiting my mom by my husband and they were delivered the day asked for! Have been enjoyed each and every day!
I was sent, I'm sure, a very expensive, bouquet of flowers after my mother's death. I live in Fort Myers and they were left outside, without a call, forewarning me of their delivery. The only reason I found them was I had another delivery that I opened my door to get. This is very bad customer service. No flowers should be left outside unannounced in Florida. I had others delivered, by another company and because I wasn't available, they took them back and re-scheduled a delivery.
Ordered sympathy flowers and paid extra for next day delivery. 3 days later no notification of same. Called and found out order canceled because florist couldn't fulfill, yet charge made to credit card. Not happy.
Items were stale and dry. They bought Cheryl's cookies and ruined it. In addition you cannot call the company and talk to a human. Nightmare nexperience.
Received a potted plant arrangement as a birthday gift. Delivery person left it outside in 90 deg. heat, right by the sign stating "Please leave all deliveries inside screened porch." When I discovered the box and brought it inside, I opened it to find dirt spilled everywhere. It made a huge mess. Also, stuck into the arrangement was a "Get Well Soon" balloon. Gift message clearly said "HAPPY BIRTHDAY". I complained of these issues to customer service and was offered a replacement. I didn't really need a replacement but ok, whatever. I was assured TWICE that the senders would not know of the replacement order nor any of the problems with what they sent. But what do you know? I receive a text from the senders wanting to know what was wrong with the original order... they had received an email telling them of the new shipment. VERY awkward situation. Going on chat again, nothing was offered but platitudes and apologies and excuses. I will never use 1-800-flowers.
I ordered a plant with name plates and a note to be delivered for a bday. The plant arrived but that is all. I called and they totally redeemed themselves by re-delivering with everything I ordered. I will give them another try in the future. Thank you 1800 Flowers for making this experience a good one.
Sent me a plant that had sat in a hot truck for two days; it was all yellowed and wilted when it arrived. Genius driver also delivered it upside down, even though all sides of the box pointed to right-side-up. Offered to send me a new one but then couldn't find one in my area. Then offered to send flowers but couldn't do it on the same day so I have to stay home until it arrives tomorrow. HORRIBLE CUSTOMER SERVICE.
My mother did not receive her birthday balloons that came with the bouquet of flowers we ordered her. Not only that, but the delivery driver didn’t even have an apt number to deliver to, even though I triple checked the order and we added an apt number. The shop they used simple neglected to include that as well. I spoke to a representative over text and they issued the refund for the balloons, guaranteed that the balloons would arrive long before 8 PM, as she set them as “priority” the balloons never came. I am requesting a FULL REFUND for having ruined a nice experience. Avoid them at all cost. They’re a mediocre, USELESS company.
Delivery was marked as attempted when no attempt was made. Within 12 hours I started getting spam texts with the name of the recipient but sent to my phone number. Won’t ever use them again.
Overall, the online ordering process was easy and convenient. Unfortunately, my delivery experience completely changed my opinion of your company. I believe you need to take a closer look at the local florists and delivery partners you work with. They represent your brand, and the quality of their service directly reflects on your company's reputation. The bouquet that was delivered did not match my order at all. I paid for an extra-large arrangement, but a small bouquet with flowers that were not fresh was delivered instead. I refused the delivery immediately, and I was assured that a replacement would be delivered the same day. The replacement never arrived. Instead, I received a notification stating that it had been delivered, even though I never received it. I contacted Customer Service multiple times. The representatives apologized and said they were submitting requests to the local florist and delivery team, but nothing was resolved. What is most disappointing is that responsibility seems to be passed back and forth between Customer Service, the local florist, and the delivery team, while the customer is left without the order and without a solution. This is not the level of service I expected from a company with such a well-known reputation. After this experience, it is very difficult for me to trust your company or recommend it to others. I sincerely hope you will investigate the performance of your local florist and delivery partners and take the necessary steps to ensure that other customers do not go through the same experience.
They need zero stars. Said they couldn't do our patriotic funeral spray. They had all day to say they could not deliver it. They waited until 30 minutes after the spray should have been delivered to call to say the shop that was supposed to make it couldn't. This was for a Fire Fighters funeral and he had 40+ years of service with us and they screwed it all up. I WILL NEVER ORDER FROM THEM AGAIN!!
The flowers looked not even close to the image online- if I could add the image online vs. the image of the arrangement delivered, I wouldn't have to say anything. I ordered it through instacart so 1800flowers has a great loop hole where they don't claim any responsibility even though instacart did nothing wrong- they just deliver it but the customer service was so bad that I'm sure even if I ordered through them, they'd be useless.
I order flowers for my daughter's birthday.They were absolutely beautiful.They were delivered when they said they were going to be delivered. After I read the reviews , I was a little skeptical but I went ahead and ordered and everything turned out okay
I’m so disappointed with this purchase 163.25 -31.35 I paid 131.25 for the smallest tiniest littlest dot of flowers . They were beautiful but they fit in the birthday girl hands literally. I was so embarrassed because I had them delivered. Never again
I ordered in plenty of time and opted for text notifications. 3:39am arrived at local FedEx facility 6:15am on FedEx truck, out for delivery 1:04pm unexpected delay, delivery moved to the next day. If it's (allegedly) on the truck, why the delay? Was it going to be left on the truck overnight? Biggest disappointment ever. Please be very cautious of ordering from this company, honesty doesn't seem one of their strong points.
They did not deliver the flowers that I purchased. They substituted with lower priced product.
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