1-800-Flowers.com (www.1800flowers.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Kyle Lowe美国 · 1 review · Experienced 2026-06-03 ·
★★★★★
Never use this company
Never use this company, I ordered a boutique of flowers to be sent to my girlfriend at her job. She's a nurse at the local hospital, I ordered and set the delivery up for that afternoon. 5 hours later I get an email saying to call customer service. I call and they say that the local florist wants $56 more for the delivery and flowers but flowers.com said they would pay $10 of it. I said no, you sold me a product at a listed price, don't come back trying to get more money. They was rude and said they wouldn't cover the cost. If you own a business and can't honor your listed prices then you need to shut the doors, if you screw up you fix it for the customer. Flowers.com is a horrible business.
I ordered a dish garden for my home from 1 800 flowers. I decided to go that route rather than plant one myself because I wanted to give it every chance of survival. I could not be more disappointed. I paid for a medium, but got what looks like a small. I ordered the particular arrangement I did because I loved the basket and it had a neutral burlap bow. I got a ridiculous purple ribbon that is not even tied in a pretty bow. It’s just kind of stuck on the handle and it looks like I might’ve tied it. It is in a basket that has a handle. It is a shiny cheap wood basket with a handle that looks like something a kid would put their Easter eggs in. Why would I want a handle on a plant? These plants are going to grow and it will be almost impossible to transplant them because of that handle in the way. I have to re-emphasize how cheap the basket looks. Between the cost of the actual arrangement and shipping, I paid over $80. What I received is a very poor value for my money. The last few times I’ve ordered from 1 800 flowers. It has been the very same thing, so you would think I would learn. I would have been better to go to Lowe’s and buy plants and plant them myself.
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Bobby美国 · 3 reviews · Experienced 2026-06-02 ·
★★★★★
Late delivery
Late delivery, it was clearly stated BUSINESS, fedex showed up at 430, back timed it to show 137p to hide the late delivery. Product showed up in a box, not assembled, but charged all these extravagant expenses as if it was going to show up beautifully assembled, NOT IN A BULK BOX! When I went back to review my order, all those piddly charges were not on the invoice. NEVER AGAIN and I hope that my review is read, I will post on Google as well, I have a huge following for such scammers as this company.
I wish I could give zero stars.. Dead, wilted flowers with and arrangement that was better suited for the TRASH. UNBELIEVABLE and 100 down the drain. DO NOT ORDER FROM THEM
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Shavonne美国 · 2 reviews · Experienced 2026-05-31 ·
★★★★★
I wish I could leave zero stars.
I wish I could leave zero stars.
I ordered flowers to be delivered to the funeral home by 12 PM since the viewing started at 1 PM. Unfortunately, the flowers did not arrive until 6:30 PM, long after the service and viewing were over. The family never even got to see them.
This is completely unacceptable, especially during such a sensitive time of bereavement. When families are grieving, reliability and professionalism matter. I am extremely disappointed with the lack of urgency and communication.
I would not recommend using this company.
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Kelly W美国 · 2 reviews · Experienced 2026-05-08 ·
★★★★★
PLEASE DONT WASTE YOUR TIME OR MONEY
Hello, I would like to warn other please don’t use 1-800-flowers My boss “tried” to send flowers to my family to the funeral home. She ordered the flowers paid, and they never sent the flowers 😭 RIDICULOUS!! Don’t waste your time!! VERY VERY SAD AND HORRIBLE CUSTOMER SERVICE!!!!
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Thelia美国 · 5 reviews · Experienced 2026-05-29 ·
★★★★★
I ordered sympathy flowers to be delivered prior to 11am and the order didn't arrive until 4pm!
I ordered sympathy flowers to be delivered prior to the funeral service of the mother of some close family friends. The service was at 11:00am and the flowers did not arrive until almost 4pm! The service had been over for hours, the mother had been buried, and the family members had all departed to return home in different States. This is the 2nd issue I've had within 2 months with deliveries not arriving on time from 1-800-Flowers.com. I positively will not be using their service again.
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Dem美国 · 2 reviews · Experienced 2026-05-28 ·
★★★★★
Bait and switch …
I ordered the floral embrace with number 50 balloons. It was for my nephews 50th birthday, May 30. I received a call stating the florist did not have the balloons and they would put two small balloons in the arrangement. This is $139 arrangement when speaking to the representative from overseas, she could not tell me what the balloons were and how small. I requested that she called the florist and find out what they were using. I sat on the phone for 10 minutes. She came back to tell me their representative had no idea what they were using (florist). These balloons are pretty common. They could’ve easily walked out the door and gone to Michael’s or someplace to get the 50. When asked if she checked with other florist, she said no one had them. This is in Milwaukee. This is very disappointing. That was the whole point to ordering this arrangement. She offered to refund me $22 for shipping. She has no idea what type of balloons going to be used nor do I. For all I know it’s going to be SpongeBob or hello Kitty I will never use 1-800 flowers again. This is a true bait and switch. Update, as of June 3 still have not received the flowers. The whole thing is a joke.
I was called and told the flower shop didn’t have flowers I chose. They can put together a comparable bouquet. When I saw the bouquet, they were not filled with flowers and most definitely not worth $123. This is something I can get at a grocery store for $25
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Kelly Castel美国 · 3 reviews · Experienced 2026-05-30 ·
★★★★★
Only gave it one star because it…got terrible service
Only gave it one star because it provides awful service. AI blames recipient and sender for not including a message EVEN though the card says message attached. Use your local florist folks...
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Dave美国 · 4 reviews · Experienced 2026-05-08 ·
★★★★★
Terrible
Terrible. Got flowers as gift. Box had red spider mites crawling on outside. They replaced them. Had optional chocolates. Opened them to find a melted mess.
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Dee McC美国 · 1 review · Experienced 2026-05-29 ·
★★★★★
Gardenia pot of leaves NO flowers
Paid for a gardenia as a mother's Day gift to a friend. The medium potted plant had no blooms nor buds even though it was advertised as fully bloomed on their website. It was delivered on 5/9. Today is 5/29. My friend sent me latest picture of the gardenia plant but still NO blooms!! Looks like 1800flowers puts on false advertising on their website????
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Nuphy w加拿大 · 1 review · Experienced 2026-05-26 ·
★★★★★
THEY DESERVE ZERO STARS
THEY DESERVE ZERO STARS ! i ordered 3 items for a friends birthday, it is late by 5 days and still counting !AND NOW they removed 2 items of their choice and only one will be delivered if they have time. no refunds, no notifications, Simply ridiculous ! I am going to charge them back. PLZ DO NOT ORDER ANYTHING FROM THIS WEBSITE !
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Amy美国 · 1 review · Experienced 2026-05-20 ·
★★★★★
I would give zero stars if I could
I would give zero stars if I could. Ordered a cremation arrangement for the urn to sit amongst at a memorial service. I received a call from my sister a half hour before the service that it hadn't arrived at the funeral home. After going round and round with their automated system, I finally got a person. They said no one had the flowers and that they emailed me to let me know. I didn't get an email. Why didn't someone CALL me?!?! So disappointing at an already difficult time. I then had to ask for a refund! If they knew the order couldn't be filled, why didn't they automatically process a refund?!?! Absolutely horrible! Will never use them again!
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Richard S美国 · 2 reviews · Experienced 2026-05-25 ·
★★★★★
Flowers were not delivered for a wake.
Flowers were not delivered for a wake. They said an attempted delivery was on Saturday. Wake was Sunday. The flower shop was closed on Sunday. 1800flowers nor the flower shop ever contacted me to explain the problem with being able to deliver on Sunday
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A L美国 · 1 review · Experienced 2026-05-22 ·
★★★★★
Ruined my special moment
I received something different from what I ordered and the card that came with my order wasn’t for me so I had no idea who sent the flowers. They apparently are unable to retrieve the message and card, which sucks because not only was it an additional charge but now two people didn’t get the message with their order. Then, when I called customer service they straight up lied about what the message said (after I later found out from sender what it was supposed to say). The balloon that was ordered is also not what is shown in the picture. For the amount of money spent this was definitely not worth it. I won’t be using this company again.
They are unreliable, disorganized, and clearly overpromise delivery dates knowing they can't fulfill orders. I ordered 3 standing sprays and a casket spray for my mother’s funeral. My mother lived in a rural area where there aren’t many options of flower shops. I ordered on a Thursday and set the delivery date for Saturday. Although my mother’s funeral was on Monday, I wanted the flowers there in a timely manner. After the flowers were not delivered on Saturday, I contacted customer service and was told that they would be delivered Sunday morning. I waited all day Sunday and still received no delivery. At this point I’m pissed! Monday morning a flower shop in the area contacted me stated they had just received the order bc they were closed on Sat and Sunday. They went above and beyond to get my mother’s flowers to the funeral home on time. The lady stated they hate doing business through 1-800-Flowers bc the company makes the customers promises when they know they are unable to fulfill them. SMH! Why have the customer choose a delivery date on Sat or Sunday knowing they will not be delivered on that day? I was already upset and on an emotional roller coaster due to my mother’s death. The company stressed me out more with trying to keep up with the delivery of the order. I will never use them again. Going forward I will contact a shop directly
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Carina美国 · 3 reviews · Experienced 2026-05-21 ·
★★★★★
I placed an order for sympathy flowers…
I placed an order for sympathy flowers for a funeral and specifically paid for the largest standing arrangement in a white and blue color combination because it was meant to honor someone during a very somber occasion. Unfortunately, what was delivered was completely unacceptable and nothing close to what I ordered.
Instead of the large standing arrangement I paid nearly $300 for, a much smaller floor arrangement was delivered in yellow and pink colors — entirely different from what I selected. I was horrified and deeply embarrassed when I saw it at the service. During such an emotional and sensitive moment, the last thing anyone should experience is the stress and humiliation of a company failing so badly to deliver what was promised.
This felt careless, disrespectful, and honestly like a joke considering the amount of money spent and the importance of the occasion. I do not appreciate being treated in such an inconsiderate manner during a time of grief. I expected professionalism, compassion, and accountability, and unfortunately received none of those things.
I don’t know why I chose this service. I ordered flowers to mark an 85th birthday in Chicago. The flowers were despatched from Ohio. Are there no florists in Chicago? They were shipped on Monday for delivery on Wednesday. Then FedEx failed to deliver them on time. When they arrived 24 hours late, they were quite wilted. What a waste of money.
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Jenny S美国 · 1 review · Experienced 2026-05-20 ·
★★★★★
I will NEVER order from 1800FLOWERS AGAIN!
I ordered a birthday flower arrangement with same-day delivery from 1-800-Flowers. I received a notification saying the flowers had been delivered, but they never arrived.
I then used the AI chat support and was told a replacement arrangement would be sent out the same day. Shortly after, I received an email showing the replacement delivery was actually scheduled for the next day instead.
I called customer service, waited on hold for 20 minutes, and was ultimately told that although I paid for same-day delivery, it was somehow not available. No real explanation was provided. I even asked if choosing a different arrangement would allow same-day delivery, and the representative responded, “I don’t know.”
At that point, I requested a refund, which I am still waiting to see processed.
Completely unacceptable customer service and communication, especially for a birthday delivery where timing matters. I have ordered arrangements from 1-800-Flowers in the past, but after this experience I will no longer be using them.
