1-800-Flowers.com

Do NOT order from this company

Do NOT order from this company! My husband sent me flowers twice I work at a hospital. They stated they delivered them and I never received them.

My order was scheduled for delivery on…

My order was scheduled for delivery on February 14th before 8 PM, which was fine. However, today is February 17th and the flowers still have not been delivered. All I received from customer service was an apology, but I was still expected to pay in full. That is not acceptable, especially for a time-sensitive order like Valentine’s Day. Lesson learned: it’s better to buy local. This experience is on me for trusting these types of websites.

I am writing to formally complain about…

I am writing to formally complain about my recent Valentine’s Day flower order, which was preordered by my husband, who is currently deployed. He paid for the flowers to be delivered on February 14th. They did not arrive. We were then told they would be delivered on the 16th instead, despite paying specifically for Valentine’s Day delivery. On the 14th, I had to call three separate times just to get a clear answer. Your team’s first offer was to refund only the shipping. I clearly stated that I wanted a full refund for the entire order and for the flowers to still be delivered. After multiple back-and-forth conversations, I was told this would be approved—though it was made unnecessarily difficult. The refund process itself was extremely frustrating. We were asked for the last four digits of the card, then the expiration date and CVC. My husband uses Apple Pay, which encrypts this information and does not display those details—only the last four digits for identification. Instead of offering a reasonable alternative, your representative argued that a refund could not be processed. Eventually, I had to insist that they check how Apple Pay works—only then was billing address verification offered. That should have been an option from the start. To make matters worse, I was told I had to call my husband—who is deployed—just to process the refund, even though I had all the necessary order information. This was completely unnecessary and unacceptable. Based on this experience, I would not recommend your company to anyone. The service was extremely poor, the flowers were late, did not match the photos, were missing items, the quantity was not as advertised, and arrived in poor condition. On top of that, the order was shipped from another state, which clearly impacted freshness and timing. This was meant to be a special Valentine’s Day gesture while my husband is away serving, and instead it turned into a stressful, disappointing experience due to your company’s handling of the order and customer service. I expect this feedback to be taken seriously.

1-800 flowers Deals in Bad Faith

I ordered two-dozen roses for my girlfriend weeks prior to be delivered on Valentine’s Day. Despite the order having arrived on time, they appeared wilted & the edges blackened. As we unboxed the sorriest excuse for two bouquets of roses ever witnessed, I remember thinking, “this was not at all what was advertised north was it worth the hefty price tag. She tried pretending that it was ok and that it wasn’t my fault but in my gut, I knew that it wasn’t. It was my poor judgement and naivety that lead me to believe that 1-800 Flowers was a reputable company with the customer’s best interests at heart, yet in reality, I’d been swindled and dealt with in bad faith. Upon speaking with customer service, I was promised a replacement bouquet. I had asked when to expect my delivery and was told to expect them before 8pm, same day. It was another lie as they were not delivered. After reaching back out about the delivery of my order or lack-there-of, customer service stated that the order had been delivered but could not provide proof of delivery. Ironically, that same order through the website’s tracking interface states that it hasn’t even shipped yet (expected to arrived 2/17). Rhetorically speaking here, why in god’s green earth would anyone want 2-dozen roses intended as a gift on Valentines day delivered 3 DAYS later? Not only will I never support this company again, I vehemently protest and thoroughly recommend that you avoid this company like a cancerous plague.

I should check the review before…

I should check the review before ordering. My roommate ordered me an XL but came as small. They def thinking the customer and recipient will not discuss but fortunately we were in the same room and this is embarrassing that they scam ppl like this.

Scam

Never got the flowers on the delivery date. Never got the flowers on the rescheduled date. Waiting for a refund that won’t probably come either. I’m thinking this company is a scam.

No customer service

No customer service, $80 arrangement was no better than $40 grocery store version

Ordered two sets of flowers didn’t come…

Ordered two sets of flowers didn’t come out anything like picture and note I wrote was half cut off didn’t even get the entire message.👎🏽very disappointed in order smh .

Failed to deliver on promise date

Garbage

Garbage. Last year they missed our Valentine’s Day delivery but, gave us a small coupon to make up for it. This year I thought, “no way they miss it two years in a row. That was a fluke.” They missed it again. Awful company. Terrible customer service.

I’m extremely disappointed with…

I’m extremely disappointed with 1800Flowers. The flowers were never delivered, and that alone should be enough to warrant a refund. Unfortunately, trying to resolve the issue made the experience even worse. Customer service is entirely automated and completely unhelpful. I was stuck in endless loops of canned responses that never addressed the actual problem. There was no way to speak to a real person, no meaningful updates, and no accountability. If you’re looking for a reliable service for an important occasion, this is not it. Missed delivery, zero communication, and a frustrating automated support system made this a total failure. I would not recommend this service to anyone.

Shipped NOT delivered: Ruined Experiece

I had valentine flowers sent to my girlfriend at her job, and they arrived from fedex in a box and she wasn't able to unpack them and put them in the vase ( which she shouldn't have had to do anyway) so they sat in the box until 9pm after she left work. totally ruined the whole experience. There should be a notice in BOLD type that reads " these will not be delivered by a local florist.

Ordered Flowers a week before…

Ordered Flowers a week before Valentine's Day. They were out for delivery and did not get delivered. No attempt was made... Got a call from the company at 6:00 PM on Valentine's Day, when it was really too late to find a local alternative. I appreciated the call that I will not get my gift until 2 days after the holiday. That said, past delivery issues has led me to advise others to not use 1-800-Flowers and I will not in the future.

Slimy, disgusting flowers received

Sent flowers to my mother. They arrived late, then upon arrival they were slimy, disgusting and basically destroyed. The fact that a company would ship out flowers in that condition is absolutely unbelievable.

Awful

Awful. Never delivered. Didn’t get my money back. Ridiculous.

Never even received my order

Never even received my order when I called they tried to say they would give me a credit haha why would I use you guys again if you couldn't get the first order right

This would be the 2nd bad experience…

This would be the 2nd bad experience I've had with this company. The previous order was also on Valentines Day and not received resulting in a refund. This order has not been received by my wife as of 4pm. When making the order, prior to giving my payment info to the representative, I stated I wanted the order delivered in the AM. My wife worked all night the night before and was going to sleep. The representative advised she would notate on the order for the it to be delivered in the morning. She almost guaranteed my request. I contacted the the company today and at 4pm the flowers were still in another state. This will be the last time I attempt to use this service

Terrible not delivered on time

Terrible not delivered on time. Paid extra to do so. Delivered flowers to one child and not another. Horrible customer service.

Paid delivery, never showed up.

I placed an order on Jan 31 for a gift to be delivered on the Feb 13th. The 13th was a Friday, and busy with Valentines, so they charged more for a delivery on that day. I paid it. The gift never showed up. Nor was I notified that it did not show up. I had to figure that out on my own. This is the second time 1800flowers didn’t make a delivery for me. There will not be a third time as I’ll never use them again.

This was awful

This was awful. I ordered something and paid a lot of money for a particular item. My girlfriend received something that looked completely worse and was way different from what I had ordered. DO NOT USE THIS COMPANY.